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Big-Up to Yes! Golf / C-Groove putter problem resolved...............
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(Post #1 in this thread)
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Golfaholic
Status: Offline
Posts: 217
Join Date: Mar 2005
Handicap Index: 0.0
Location: Suffolk,England.
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Big-Up to Yes! Golf / C-Groove putter problem resolved............... -
May 2nd, 2005
After having a few problems with a brand new putter that had a 2 inch extension in it from the factory to make it 34 inches,and then being given a 35 inch as a replacement that then was found to have a 3 inch extension in it to make 35 inch i wrote an email to Yes! UK.
The managing director replied straight away,couldnt say sorry enough on the reps / factories behalf,was disgusted at the fact the putter ever left the factory in that state and that no-one seemed in the least bit interested,and has offered me any putter i choose from their range,custom fitted (any spec i choose) and delivered to my door this week with no charge. Apparently all putters sold in the UK are normally assembled/checked and then sent out to sales outlets.They ran out of stock and had some pre-assembled putters sent across from the states.These were the problem ones, and they couldnt be checked as grip etc was already on - hence the UK never knew about the issue of sending supposedly new putters out with extensions in,as the US has supposedly been "...tinkering with shafts on some models.." !!!!! Theres plenty to moan about,but this guy/company in the end came up trumps and has gone out of their way to help a customer. TaylorMade 200 3wood.S-flex Graph-design purple ice. 19 deg Taylormade rescue-mid with 6.0 Rifle flighted. Callaway 3-PW X-16 Pro series with 6.0 Rifle flighted. Cleveland 56+60RTG/Custom 34" Yes! Sophia/Pro-V1 syershulver1@msn.co.uk |
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(Post #2 in this thread)
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Golfaholic
Status: Offline
Posts: 157
Join Date: Feb 2005
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May 2nd, 2005
Wow that was a big blunder. So many people much have putters like yours over there.
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(Post #3 in this thread)
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Tour Pro
Status: Offline
Posts: 1,005
Join Date: Dec 2004
Handicap Index: 20
Location: Bellevue, Washington
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May 2nd, 2005
I'm very impressed that they responded so quickly to your request. I really like the Yes! putter company and they've developed quite a following. Its good to hear that they practice such good customer service.
Titleist 905R 9.5° (UST ProForce V2 Stiff) Titleist 904F 15° (Accuflex Icon FH Stiff) Adams a3 "Boxer" hybrids 3-5 Adams a3 hybrid irons 6-PW Titleist 254.10 and 258.08 Vokey Oil Can Yes! Olivia ProV1 |
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(Post #4 in this thread)
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Golfaholic
Status: Offline
Posts: 179
Join Date: Feb 2005
Handicap Index: 9
Location: Washington DC
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May 2nd, 2005
I've been playing their Sophia putter since the beginning of this season and really like the feel of the blade.
www.thesandtrap.com Driver Titleist 905T 8.5 degrees Ping I2 3-wood 14 degrees Titleist 503.H hybrid 22 degrees Titleist DCI 962 3-9 6.5 Rifle shaft Titleist Vokey Oil Can wedges 48, 58 degrees Scratch Golf 3x Black Wedge 54 degrees Big Oak Putter, T'ville 34" |
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(Post #5 in this thread)
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Golfaholic
Status: Offline
Posts: 217
Join Date: Mar 2005
Handicap Index: 0.0
Location: Suffolk,England.
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May 4th, 2005
Muda - i really like the look of the sophia.It was going to be my first choice but my local stockist didnt have one in,and as blades are so unpopular over her i dint want them to get on in specially.I think come high-summer and good greens i shall get one for a second putter.
Just to say that the custom fitted putter arrived in 4 days inc a weekend AND a bank-holiday,AND they gave me three different headcovers and about half a dozen grips as "compensation". Awesome aftersales in the end. TaylorMade 200 3wood.S-flex Graph-design purple ice. 19 deg Taylormade rescue-mid with 6.0 Rifle flighted. Callaway 3-PW X-16 Pro series with 6.0 Rifle flighted. Cleveland 56+60RTG/Custom 34" Yes! Sophia/Pro-V1 syershulver1@msn.co.uk |
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