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RockBottomGolf - reviews trustworthy? - Page 3

post #37 of 50

All my reviews have been posted -- good, neutral, and oftem good with negative comments about design (think shirt with goofy collar).

 

I love RBG and find the reviews helpful. Never buy balls but but lots of clothes. Trust the reviews about sizes, style and product design.

 

And when I buy an obviously closeout shirt for $9 I do not expect it to be the same as a $110 shirt but do often find it is the same as the original except limitted sizes and colors are available.

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post #38 of 50
Quote:
Originally Posted by RecoveryHill View Post

"Contact my Customer Service Team", says Scratch.

Just exactly how do you do that when you don't have a customer service phone number and it is difficult to even find an email address on your web site, for service?  When you select "contact us" you are taken to a FAQ/Search page and the "Ask a Question Tab" referred to there doesn't exist, at least I couldn't find it.  

I had a problem with a split shipment, sent an email to the scratch address and never received a reply.  Sent a second and it bounced.  

At RBG price point there are good alternatives that actually have prompt customer service options.    

Rockbottom Golf- 877-540-4653

I've spoke to them on several occasions.
post #39 of 50

Apparently RBG is rock bottom regarding addressing customer complaints. What's worse is when you bring thier mistakes to thier attention, they cop an attitude and basically tell you they don't need your business.

 

I purchased a new set of Wilson Irons, they arrived scatched and had a totally different shaft that I had ordered. They obviously didn't believe me and instructed that I send pictures of the scratched clubs (the clubs also had wear marks on the soles). It's been 5 days now and no one on their end has stepped forward to accomodate a dissatisfied customer. They sent me scratched clubs and then complimented their mistake by sending the wrong shaft flex. And for thier final insult to me, they "cop an attitude."  

post #40 of 50

Responding to Lancer:

 

Thanks for the feedback on RBG, but I didn't have to read your post. They screwed up my order big time too! Ordered a set of Adams Irons, they too were nicked up and scratched. Contacted Mr. Scratch (very apropos) and he just passes along the complaint. Nobody ever addressed my problem.

 

Lookingf forward to telling anyone who'll listen about this sorry company.

post #41 of 50
Quote:
Originally Posted by lancer529 View Post
 

Apparently RBG is rock bottom regarding addressing customer complaints. What's worse is when you bring thier mistakes to thier attention, they cop an attitude and basically tell you they don't need your business.

 

I purchased a new set of Wilson Irons, they arrived scatched and had a totally different shaft that I had ordered. They obviously didn't believe me and instructed that I send pictures of the scratched clubs (the clubs also had wear marks on the soles). It's been 5 days now and no one on their end has stepped forward to accomodate a dissatisfied customer. They sent me scratched clubs and then complimented their mistake by sending the wrong shaft flex. And for thier final insult to me, they "cop an attitude." 

 

 

Quote:
Originally Posted by Ruff View Post
 

Responding to Lancer:

 

Thanks for the feedback on RBG, but I didn't have to read your post. They screwed up my order big time too! Ordered a set of Adams Irons, they too were nicked up and scratched. Contacted Mr. Scratch (very apropos) and he just passes along the complaint. Nobody ever addressed my problem.

 

Lookingf forward to telling anyone who'll listen about this sorry company.

Interesting 2 people join on the same day to bash RBG.  I've bought a lot of stuff from them and never had a problem.  Coincidence or SPAM, guess we'll see if you two participate in the rest of the forum or just came here to trash a vendor.

post #42 of 50

I have never had a problem with RBG. Probably buy one or two items a month from them. Important to read the small print with any outlet type of online store, a lot of what they sell are old stock which can be blems/2nds. Just received some True shoes yesterday. Last years model and also a slight defect in the stitching, doesn't match up perfect so the shoes are slightly different. But I paid $50 for shoes that were more than $100 just a few months ago.

post #43 of 50

Ordered about a half dozen times in the past year. No problemo.

post #44 of 50
Quote:
Originally Posted by newtogolf View Post
 

Interesting 2 people join on the same day to bash RBG.  I've bought a lot of stuff from them and never had a problem.  Coincidence or SPAM, guess we'll see if you two participate in the rest of the forum or just came here to trash a vendor.

 

It's not SPAM to have a complaint. Please only report actual spam.

 

It is however against the TOS of the site for two users, such as these, to have an IP address in common. Sorry, too much of a coincidence - @Ruff has been banned. Future users should consider this ONE complain, and a suspicious one at that.

post #45 of 50

Lol maybe they think this is the back door to RBG CS? I'll tell you one thing I don't like about RBG, this goes for GolfEtail too, I have way too many articles of golf clothing because of them. Who needs 10 pairs of golf shoes? Evidently me.

post #46 of 50

I just had a look at their site. Looked at Vokey wedges, thought they are kind of misleading when they don't list if they are the SM4's or SM5's. At 99.00 I'm guessing SM4, but I do think they should list the model #.

 

Looks like they have some good deals though.

post #47 of 50

When dealing with a large retailer like RBG, I think that you have to EXPECT some unhappy customers from time to time.  But I also think that a prudent shopper realizes that this is normal.

 

I would be concerned if there were negative review after negative review...but RBG has TONS of really positive reviews.

 

FWIW, I have only had one order with RBG.  It was received a day sooner than I expected, and it was as described in the advertisement.  I would definitely do business with RBG again and would recommend them to any of my golf buddies.

post #48 of 50

I too have purchased from them in the past with good results .... This was over two years ago though . But I have recommended them to some golfing buddies and they have been satisfied as well .  

post #49 of 50

remember, most people only post reviews if they're dissatisfied .... if there are few negative reviews, I would be highly suspect as to the legitimacy of any reviews

post #50 of 50

I ordered a ladies' golf bag on Saturday and received it the next Monday. After reading the reviews I was a little worried but was very impressed by the service. Shipping was faster than probably anything I've ever ordered and the product is exactly what I ordered. I'm very happy with it and will look to their site again should I need other items.

 

(No one asked me to post this. I read these reviews and saw there are quite a few negative and wanted to share my positive experience).


Stephanie

Washington, DC

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