I have used RBG for the last 5 years, and have ordered at least half a dozen times from them; never golf balls though. My experience has been positive, and everything was as described. I have gotten some amazing deals from RBG, and recommend them to all my golfing buddies. As for customer service, I never had a reason to use them until my last order. My delivery was short 2 items, at which time I sent RGB customer service an email asking about it. I got my first answer within 30 minutes, explaining the item was being shipped from the manufacturer. Within approx. 5 minutes I got another email saying there going to get me a tracking number from the manufacturer, and apologized for the delay. In under an hour, I had a tracking number and another email with an apology from RGB for the delay in getting me the item in my 1st delivery. I have no complaints about RBG customer service!
As for reviews, I have reviewed every item I have ever ordered. The "good, the bad and the ugly" all made it into the review, although it took a few days for the review to be verified.
I highly recommend Rock Bottom Golf and will continue to use them for future purchases.