Re: Golfetail on ebay legit?
"Callaway X-20s from golfetail.com are COUNTERFEIT
To my great surprise, even after the serial number on the #8 iron worked when registered online, I stopped by my local Nevada Bob's (authorized Callaway retailer) and they thought the clubs were real, however the store manager was suspicious about the grips.
The store manager went ahead and called Callaway directly and checked the codes on the decals on each shaft. Turns out they're all fake numbers that don't exist in the Callaway system. Genuine fakes.
What's amazing is that two different store employees were tricked and thought the set was legit, and were truly impressed with how they were put together. So back to golfetail.com these go.
CALL CALLAWAY CUSTOMER SERVICE (1-800-588-9836) DIRECTLY AND CHECK THE NUMBERS ON THE SHAFT DECALS, NOT THE SERIAL NUMBER ON THE #8 IRON. If the serial number on the #8 iron ends in -115720, I'll bet you have the same serial number as me and it's simply a copied number stamped on all of their clubs. The serial number is valid, but that doesn't ensure that the clubs are real.
Even I thought this deal was too good to be true (ironic, given my sig), but don't say I didn't warn you all either on my third page post given their web site was really fishy. Glad I used a virtual CC#. Hope all of you other folks did as well.
BEWARE OF GOLFETAIL.COM!!!"
Post #81 ....http://archive.slickdeals.net/showth...1512099&page=6
Later on the guy at Golfetail replies...
"Everybody callllllllm down.... This is Mike Orton - Operations Manager @ Golfetail. One of our customers let me know about this blog (thx Andy!) and, more importantly, about your collective concern about the fact that these irons were not being recognized as authentic by Callaway. The ironic thing is that it is Callaway's fault that they are not recognizable in their system. We pick up EVERY SINGLE PIECE of Callaway product from the Callaway headquarters here in Carlsbad, CA. (around the corner from San Marcos, CA - our fulfillment center location). When we pick-up the merchandise it is brought down from the rafters on a pallet, each set is individually scanned to activate the serial number, and we have their people shrink-wrap it, throw it on my truck w/ a forklift, and I drive it over here. This happens about 2-3 times a week. The problem with this order was that Callaway forgot a key step in the process - they forgot to scan the iron sets when they were taken down so we now have a (partial) pallet of irons here that do not have working/active serial numbers. We are currently working with the director of Customer Service @ Callaway to see how to best handle the sets that have already shipped out. Please email me at firstname.lastname@example.org
tomorrow AM - I was guaranteed that we would have a point of contact there that you all could call to register the sets. **MUY IMPORTANTE** Make sure that you have the serial number available so they can manually activate the set.
Thank you for your time, patience, and understanding with this matter. You can reach me at the toll-free number below between 9AM-5PM *PACIFIC* if you would like to discuss the matter further.
Ph: 877.570.GOLF (4653)"
Just thought I would post this so you may better know what to look for. Sounds like calling Callaway and registering the clubs would be a good move.