Sorry, 'wore' = 'wire' but this forum won't let me edit it for some reason... here it is without typos:
Hi I've got the same problem and the solution:
In the longest/biggest pocket, there's an access pocket at the bottom to the base so you can fiddle inside( probably designed for when you drop something inside). Use a torch and look at the horse-shoe shaped wire that inserts into two small sleeves on either side to internally support the base, pockets and structure of the bag, this structural wire is opposite the hole where the leg wires exit the base of the bag. You see: when you shove a club down into the bag, some grips/ club butts disconnect that horse shoe shaped structural wire. That in-turn slackens the base and the legs do not re-tract correctly. That stupid horse shoe shaped structural wire comes out of the sewn-in internal sleeves too easily, in fact, I bet most on this forum will find the wire has torn through the sleeves or worse, put holes internally in the bag. The wire can also damage your grips if you've got soft winn wraps...
As for the dude twisting the leg wires, all your doing is increasing tension by twisting the sewn in strap at the base of the bag and you don't want to tear out that strap by the seems. There should be a 1/2 twist in the leg wires due to the wires hooking in from the outside-in on the legs and the plastic piece mounted half way up the wires should read with the PING logo facing outwards(to the ground) not inwards(to the bag).
All in all, a very weak design by Ping. Also, as someone who owns a faded original 1997 hoofer with love, my C-1 is an embarrassment to ping. It looks sweet but it's just another piece of rubbish made in the East. I now doubt Ping as a brand but always thought it to be the most technically sound brand of them all. I wish Wishon golf would invest in some awesome bags but I guess sun-mountain and a few others are now the best as Ping hoofers used to be for our age group when we were juniors.
Let me know if you understood my post, I'm sure it'll all make sense once you've had a look inside with a torch or in good light. By the way, that wire will keep coming out when you snag it with a club, happy C-1-ing!!! Thanks PING! :-/