Originally Posted by johnclayton1982
I admire your dedication and love your attitude. I just think it'll be different in four years or so. By that time, you'll have looked at hundreds of videos for people who never call you again, don't show up, bounce checks to you, reverse charges after lessons etc... etc... (not specifically videos, but going the extra mile on your own time for someone you have no prior relationship with).
Maybe I'm wrong, who knows. But I used to have much the same attitude until I learned, the hard way, that giving away time is the easiest way to go broke. You also will learn very quickly that sending replies like that, the client basically hears:
"Please send me as many emails as you want!!!"
it very rarely stops at one if you reply nicely and pay attention to it. Just my experience.
Its the cycle of business. When a professional first starts out (and golf pros, accountants, architects, lawyers... its all professional service businesses) they need work and so they work really, really hard to do anything to please their clients. Eventually, they learn to have a core group of well-paying client and ignore everyone else until they prove themselves. You give them the hour, absolutely, but thats it.
I completely understand this point of view. Just so long as:
1) You tell your clients up front that your hourly charge does not include email correspondence or video review.
2) You spend their hour strictly on working with them (not answering cell phone calls and BS'ing with others on the range).
3) You'd better be really good at what you do. Not just an understanding of the game, but how to communicate that knowledge on an individual basis.
I can't imagine you'd be very successful with this attitude unless you are very good at what you do. I mean if you suck as a teacher and you are unwilling to "go the extra mile" how much repeat business or word-of-mouth business will you generate?
When I was taking lessons, I was probably guilty of corresponding too much via email. But I also told my instructor to let me know if I was taking advantage. As a student, I wanted him to know that I take what he is teaching seriously enough to ask questions. And that I had a passion for learning the game of golf. That's what I look for when I'm teaching my profession (obviously not golf) to someone. If they don't give a rat's ass, why bother? If someone is taking advantage of my generosity, I will let them know.
Unfortunately there are teachers out there with your attitude who do not meet the other criteria. They have a one-way-fits-all attitude. Just like any other profession or industry, there are ones who really don't care. It's 100% about the money - no passion or pride in what they do. It's not wrong, it's just the way it is.
This is golf. It's not life or death and it is up to us to get better on our own. It's not someone else's fault if we don't get it. But just remember that for us it isn't just the money we waste if we receive poor instruction, it's the wasted effort we put forth because we trusted a pro. So that's why so many of us are hesitant when we hear or read the advice "go see a PGA pro".