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PGA Super Store Experiences

post #1 of 18
Thread Starter 

I was just wondering if every one of their stores operates on the same kind of customer service based sales model that the one in Duluth, GA does.  Or maybe it was just the guy who was helping me out... 

 

I went in this morning to try out the 913D2.  After about 15 seconds, he approached me and asked what he could help me find.  I told him and before grabbing a club for me to hit, he asked me several questions about my ball flight, my misses, high launch, low launch...  Then, after getting all the info he needed, he proceeded to grab a few clubs of varying loft with different shafts. Which is what I would expect.  Gave me about five minutes to get loose and then came back.  Also expected.  What I didn't expect was what basically turned into a driver lesson.  After a few swings, he asked if he could give me a tip or two.  Of course I welcomed his advice.  he gets out alignment rods, starts positioning the ball differently in my stance and adjusting my feet.  All this knowing that I wasn't there for a lesson, just to try out a few clubs.  After about 10 minutes of instruction and guidance, I started hitting a more consistent ball.  Then we started changing up the variables of the club.  He probably spent 30 minutes with me in total, ensuring that I had the optimal club for my swing.  I was seriously impressed with this guy.  Needless to say, I bought the club.  I wasn't even sure I was going to purchase anything at all.  Just wanted to give them a look.  We all know how much fun it is to spend money on new clubs.  And, when we were done, I was so excited about the playing my new driver tomorrow.  But also, I was excited about putting the things he showed me into practice as well.  I feel like I got more than I payed for with that visit to PGA Super Store and I will DEFINITELY be going back when it's time to put something else in the bag. 

 

Is this kind of experience the norm, or do I need to ensure I find the same guy every time I go there?

post #2 of 18

Based only on my experiences at the PGA Super Store I go to, it's definitely the guy you got. Work with him. Sounds like you found a winner.

post #3 of 18

I go to the one in Roswell.  It is hit or miss. Have gotten some great service and have also got the guy who really didn't seem to know the answer to anything.  But overall, it is kinda busy in there.  It can be tough to get help at times.  The guys are hoppin', but there are just a lot of questions to answer.

post #4 of 18

paramus NJ is pretty good. been there 3 times and so far each time they were helpful

post #5 of 18
Thread Starter 
Quote:
Originally Posted by Meltdwhiskey View Post
 

I go to the one in Roswell.  It is hit or miss. Have gotten some great service and have also got the guy who really didn't seem to know the answer to anything.  But overall, it is kinda busy in there.  It can be tough to get help at times.  The guys are hoppin', but there are just a lot of questions to answer.

It might help that I was there about 10 minuted after they opened.  Wasn't a whole lot going on when I walked in.  I did notice that it got way busier in the short time I was there.  So, maybe the trick is to just show up at 9am. 

post #6 of 18
Thread Starter 

Well, my opinion of that store is now totally blown.  It had to be that I was lucky enough to get a good associate the first time.  I took my wife there the other day to get a full set.  We were there to spend money.  After 45 minutes, the only person I had spoken to was the dude stringing a tennis racquet.  And that was just to ask him where the restroom was.  I counted over a dozen employees who just walked by and said nothing.  One looked right at me and gave me a stupid little grin and just kept going.  Sure, I could have walked around to find someone to help us.  But, I'm not in the searching for salesmen business.  They, however, ARE in the selling business.  But it sure didn't seem like it that day.  I will NEVER go back to that store.  There are plenty of GS and EW stores in the world.  I get service when I to these places.  I was so pissed off.  I didn't even get a word from the four employees, who were standing by the front door, as we walked out.  I guess their conversation about Obamacare was too important to sacrifice a few seconds of time to ensure that a departing customer was well taken care of.  Never again. 

 

Good job, PGASS.  Not that losing my business will put them under or anything.  But if more and more customers continue to have those kind of experiences, they'll put themselves out.  Ridiculous. 

post #7 of 18
Quote:
Originally Posted by plum View Post

paramus NJ is pretty good. been there 3 times and so far each time they were helpful

Too bad they're closing... Then opening a store soon on Long Island
post #8 of 18
Quote:
Originally Posted by RayG View Post

Too bad they're closing... Then opening a store soon on Long Island

Any link u have regarding the closing of the Paramus store? I've been a handful of times and love the place. I will not be pleased if this place goes away
post #9 of 18
A few ads in the newspapers advertising the 50% off, and a few emails in the last 2 weeks or so. Sorry, already deleted them.
post #10 of 18

Had a similar experience at two of the other Big Box Stores.  At BBS-A would have had to light myself on fire to get anyone to pay attention.  Went to BBS-B and had an experience similar to the OP - what did I want, what did I expect, how was my game, etc. etc.  Walked out with a Titleist 913D2.  First driver I've used regularly in 25+ years (NOT the first one I bought unfortunately) and absolutely love it (much of the time).  Had the same experience again at BBS-A when I stopped to look at new bags.  I was in the neighborhood and thought I'd give them a try since it was close.  Same thing - not a soul looking to help anyone.  At BBS-B salesman put down what he was carrying, helped me and I walked out with a great Sun Country bag (and a new pair of shoes but that's another story).  A lot of it seems to come down to management, training and compensation structure - seems odd that such opposites would happen at the same store.

post #11 of 18
Quote:
Originally Posted by RayG View Post

A few ads in the newspapers advertising the 50% off, and a few emails in the last 2 weeks or so. Sorry, already deleted them.

I believe you are referring to the GolfSmith in Paramus (also on 17). Mostly clothes, lefty clubs and off-name grips left at GS, though I did pick up my Odyssey 2-ball putter for $110, brand new when the sales first started.

post #12 of 18
Quote:
Originally Posted by Par6 View Post

I believe you are referring to the GolfSmith in Paramus (also on 17). Mostly clothes, lefty clubs and off-name grips left at GS, though I did pick up my Odyssey 2-ball putter for $110, brand new when the sales first started.

I don't think that's the one. Fairly sure the PGA Superstore was where the mail was coming from. I'll keep my eyes open if another one shows.
post #13 of 18

The would stink if they both are closing. Both of those were convenient to get to from the parkway. That only leaves Woodland Park (West Paterson) or Livingston for northern NJ for GS. And the PGA store has only been open for close to a year!

 

Couldn't find anything on PGA store, but golfsmith:

http://www.golfsmith.com/stores/053/paramus

post #14 of 18
Quote:
Originally Posted by Par6 View Post

I believe you are referring to the GolfSmith in Paramus (also on 17). Mostly clothes, lefty clubs and off-name grips left at GS, though I did pick up my Odyssey 2-ball putter for $110, brand new when the sales first started.

Very sorry- it IS the Golfsmith that is closing. I just got another email about it. I could have SWORN that the email came from PGA superstore. My bad- sorry to create any mad scrambles or depressed customers.

Oh and it's 75% off on stuff!!!!
post #15 of 18
When and where on Long Island is a PGA Superstore opening? Been a Golfsmith customer for awhile but always walk around in awe when visiting Myrtle Beach superstore.
post #16 of 18
Quote:
Originally Posted by BrandonM View Post
 

I was just wondering if every one of their stores operates on the same kind of customer service based sales model that the one in Duluth, GA does.  Or maybe it was just the guy who was helping me out...

 

I went in this morning to try out the 913D2.  After about 15 seconds, he approached me and asked what he could help me find.  I told him and before grabbing a club for me to hit, he asked me several questions about my ball flight, my misses, high launch, low launch...  Then, after getting all the info he needed, he proceeded to grab a few clubs of varying loft with different shafts. Which is what I would expect.  Gave me about five minutes to get loose and then came back.  Also expected.  What I didn't expect was what basically turned into a driver lesson.  After a few swings, he asked if he could give me a tip or two.  Of course I welcomed his advice.  he gets out alignment rods, starts positioning the ball differently in my stance and adjusting my feet.  All this knowing that I wasn't there for a lesson, just to try out a few clubs.  After about 10 minutes of instruction and guidance, I started hitting a more consistent ball.  Then we started changing up the variables of the club.  He probably spent 30 minutes with me in total, ensuring that I had the optimal club for my swing.  I was seriously impressed with this guy.  Needless to say, I bought the club.  I wasn't even sure I was going to purchase anything at all.  Just wanted to give them a look.  We all know how much fun it is to spend money on new clubs.  And, when we were done, I was so excited about the playing my new driver tomorrow.  But also, I was excited about putting the things he showed me into practice as well.  I feel like I got more than I payed for with that visit to PGA Super Store and I will DEFINITELY be going back when it's time to put something else in the bag.

 

Is this kind of experience the norm, or do I need to ensure I find the same guy every time I go there?

This should be the experience you or anyone should expect with a consistent swing AND when purchasing a premium driver from any dealer that sells  product ( as opposed to dealers that simply  provide product).  My guess is the guy you were dealing with has had tech rep or professional golf swing analyses training combined with a solid sales back ground.

post #17 of 18
Checked out the new Westbury, NY location that just opened. It was a nice looking store a lot of hitting bays in the back some instruction bays and a few itemized by manufacturer specific bays. All filled up during my brief visit. Nice size putting green area. It was hard to get a real feel for the place since it was its opening weekend and I wasn't looking to buy anything. Well not really looking. I am looking to trade in my x22 tours for something more forgiving but for whatever reason wasn't really looking today. Anyway I didn't get offered any help by an associate which is fine since I wasn't looking. Hopefully my next visit will be more golf club oriented. I wasn't blown away by the used club area but like I said they just opened. Will find out on my next visit if or where you are able to hit demo clubs or used ones. All in all nice store. A ton of golf goodies. Anyone else check it out this weekend?
post #18 of 18
Quote:
Originally Posted by jmanbooyaa View Post

Checked out the new Westbury, NY location that just opened. It was a nice looking store a lot of hitting bays in the back some instruction bays and a few itemized by manufacturer specific bays. All filled up during my brief visit. Nice size putting green area. It was hard to get a real feel for the place since it was its opening weekend and I wasn't looking to buy anything. Well not really looking. I am looking to trade in my x22 tours for something more forgiving but for whatever reason wasn't really looking today. Anyway I didn't get offered any help by an associate which is fine since I wasn't looking. Hopefully my next visit will be more golf club oriented. I wasn't blown away by the used club area but like I said they just opened. Will find out on my next visit if or where you are able to hit demo clubs or used ones. All in all nice store. A ton of golf goodies. Anyone else check it out this weekend?

I'll wait until after the holidays to check it out.  I was pretty surprised when I received the mailing about it as I had no idea they were putting one on Long Island.  I'm sure it will cut into the Golf Galaxy business that is close by.

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