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Pace Problem - Page 16

post #271 of 281
Thread Starter 

Yesterday was one of those days that I came here looking for suggestions for.  If golfers could be doing something wrong, from slow play to driving where they were not supposed, to having inexperienced golfers on the course, to whatever, they were, and I heard about it!!!!

 

It occurred to me that all of us expect some golfers to do stuff they shouldn't be or not do stuff they should be because we all accept that there should be marshals/rangers on the course.

post #272 of 281
Quote:
Originally Posted by Cartboy View Post
 

Yesterday was one of those days that I came here looking for suggestions for.  If golfers could be doing something wrong, from slow play to driving where they were not supposed, to having inexperienced golfers on the course, to whatever, they were, and I heard about it!!!!

 

It occurred to me that all of us expect some golfers to do stuff they shouldn't be or not do stuff they should be because we all accept that there should be marshals/rangers on the course.

 

The situation is really like this.  If you are a private or semi-private club where 90% to 100% of the play is by members, then you can institute a pace policy and be certain that everyone knows what is required, and usually count on them to police themselves and any visitors.  

 

When you are a course which works on a daily fee basis, regardless of whether it's a resort or public or municipal layout, you need to be more active in applying such a policy.  In such a situation, the course staff must commit to educating its clientele, and to enforcing the policy until the course develops a reputation for rigid adherence to its policy.  Putting a policy in place and then failing to enforce it is less than useless - it sends a message that it's okay to do what you want, regardless of the situation.  It's the old "Give them and inch and they'll take a mile" syndrome.  

 

You need to have a policy which is reasonable for the course.  Every player should be made aware of the requirements before he plays his first stroke.  That information must include the statement that the policy will be enforced.  You must have rangers or some sort of oversight in place, and they must be trained to deal with the situations which come up in a professional and reasoned manner.  Finally, the policy must be enforced to the letter.

 

Do all of this and you will eventually get a reputation as a course where a player can go and play and depend on a maximum of a 4:xx round.  Where the rangers and staff are friendly and professional, but no nonsense when it comes to pace of play.  There may be a reshuffling of your customer base as the laggards find other places to play and the real players seek you out, but in the long run it should end up as a better environment for everyone.

post #273 of 281
Thread Starter 

We have a situation where we are going to get slammed this year . . . we already have three times as many "event" rounds booked as last year.  Plus, we will be getting a lot of first-time-to-us golfers.

 

I've mentioned that our recommended pace is too low and that's the main thing I've been hearing this year, that golfers couldn't get around in that time, but they did get around in the time that was our recommended pace until it mysteriously changed a year ago.

 

Yesterday it would not have mattered what our recommended pace is, but, strangely, no one was unhappy except me.

 

Go figure.

post #274 of 281
Quote:
Originally Posted by Fourputt View Post
 

 

Our policy states right up front that a group which has fallen behind will be approached by the player's assistant and will:

 

1) be asked to catch up to the required pace.  Failing that they will:

 

2) be asked to pick up and move directly to their proper place on the course.  If they refuse, or otherwise act in an uncooperative manner they will:

 

3) be removed from the course by the head pro, and if they show a threatening posture, the sheriff will be called in.  

 

It is necessary to develop a no tolerance attitude.  If that pisses off some players, then so be it, but more will applaud the policy than will denigrate it.  

Sorry to be late in this discussion but I play a course that has almost exactly this policy.   But they do refund your green fees if they remove you from play (no never happened to me I just have a buddy that works there).  It is a challenging course and also schedules for 4 1/2 hour rounds as does the OP's course.  

post #275 of 281
Quote:
Originally Posted by ghalfaire View Post
 
Quote:
Originally Posted by Fourputt View Post
 

 

Our policy states right up front that a group which has fallen behind will be approached by the player's assistant and will:

 

1) be asked to catch up to the required pace.  Failing that they will:

 

2) be asked to pick up and move directly to their proper place on the course.  If they refuse, or otherwise act in an uncooperative manner they will:

 

3) be removed from the course by the head pro, and if they show a threatening posture, the sheriff will be called in.  

 

It is necessary to develop a no tolerance attitude.  If that pisses off some players, then so be it, but more will applaud the policy than will denigrate it.  

Sorry to be late in this discussion but I play a course that has almost exactly this policy.   But they do refund your green fees if they remove you from play (no never happened to me I just have a buddy that works there).  It is a challenging course and also schedules for 4 1/2 hour rounds as does the OP's course.  

 

Yes. we had that policy of refunding the fees too.

post #276 of 281
Thread Starter 

Further evidence that slow play, and other golfer wrongdoings are due to unintentional clueless obliviousness (?).

 

One day last week I went in the Pro Shop and the course superintendent call me in to the GM's.  In front of the GM and Pro, he held up his cell phone and showed me a picture of a golfer driving their cart in the rough, and every-day, almost-every-group happening.  He picks me out because I've been there from the git-go and somehow it is me or my guy greeting and starting golfers that is responsible for everything every golfer does the next 3 to 6 hours.  We were not marshaling that day and marshaling is not one of my staff's responsibility.

 

My answer was pretty close to, "Yup."

 

Subsequently, the GM has instituted a brief "Course Rule" slip of paper that we are putting on the scorepad, on top of the scorecard, so they have to move it use the scorecard.  The greeter/starter is going over those instructions, using that notice.

 

It covers the pin place, what holes are cart path only, Pace Par, and not to drive in the rough.

 

From the clubhouse, even though one hole is fairly distant, we can see everything that goes on there.  Yesterday I was riding with the guy I was working with to the cartbarn and I stopped and said, "Look at that.  There on that hole was a cart in the woods, looking for their ball, or balls, whatever.

 

We decided to go out to remind them we drive only in the fairway cut, and on the way we met a guy I have known for years, who has been bringing groups to our area for a long time, and who five years ago called me over to the 18th green to tell me about the six-hour round they just played, which caused the marshal that day to go off on me for "messing with his course.".

 

As for the golfers driving in the woods, they forgot!

 

So, just sayin'.

 

:~( 

- - - - - -

FWIW, if you have not picked up on it, over the last five years, whether we marshaled fulltime or didn't marshal at all, whether we forecaddied and raked bunkers for slow groups or not, we have had a pace problem.  We have shortened our tees.  We have cleared the woods and made balls easier to find in the rough 

 

That's why I'm here, asking for suggestions about what to do with slow golfers, once we identify them..

post #277 of 281
Quote:
Originally Posted by Cartboy View Post
 

That's why I'm here, asking for suggestions about what to do with slow golfers, once we identify them..

 

You've been given many answers to this, haven't you?

post #278 of 281
Quote:
Originally Posted by Cartboy View Post

 

That's why I'm here, asking for suggestions about what to do with slow golfers, once we identify them..

I  thought you were mainly here to tell us your pedigree as a marshal, and that you are currently at the "must-play" course in whatever state you're in.

Quote:
Originally Posted by iacas View Post
 

You've been given many answers to this, haven't you?

Isn't that the truth!

post #279 of 281
Quote:
Originally Posted by iacas View Post
 

 

You've been given many answers to this, haven't you?


It appears CartBoy is using TST as a personnel Blog of Slow Play @ whatever course he may or may not work at.

 

Pretty funny stuff, if anyone has a "lighter side" of working as a attendant or marshal at a GC.

 

Probably becoming annoying to some.

 

Club Rat

post #280 of 281
Quote:
Originally Posted by Cartboy View Post


That's why I'm here, asking for suggestions about what to do with slow golfers, once we identify them..

Really? After all this?

b3_huh.gif
post #281 of 281
Thread Starter 
Quote:
Originally Posted by iacas View Post
 

 

You've been given many answers to this, haven't you?


I actually was going to summarize the actual suggestions as to what to do about slow golfers once you identify them, to sort that out for others who may be looking for the same type of information, so they would not have to sort through all the extraneous comments.

 

But, I can see I've worn out my welcome here.  :whistle:

 

That happens.

 

So, we'll just deal with it ourselves.

 

For those who made suggestions, thanks.

 

Y'all have a good one.

 

:beer:

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