Originally Posted by nevets88
So it's the old annual Please Fix my Computer week, my relatives have a Windows 7 laptop that can't see a Samsung laser printer. Another laptop can and can print to it. An iPad can print to it.
The setup app automatic search can't find it. I gave the setup app the printer IP address and server name. No love. Any clues?
Were you using the setup app from the printer, or the "add a printer" from Control Panel?
I had a similar problem a few weeks ago when replacing a printer on my home network (new Epson printer). On my laptop (Windows 7 Home Premium), the Epson installation software would install the drivers, etc., but it wouldn't see the printer.
I think I finally got it to work by adding the IP address directly into Add Printer -> Add a network printer -> "The printer I wanted isn't listed" -> "Add a printer using a TCP/IP address or home name" then put in the IP address in the box on the next screen.
If it's not seeing the IP address as a valid address, then I suspect there's some sharing issues with the network (the new laptop doesn't have permission to see everything on your network):
-On another computer (one that sees the printer), go to Control Panel -> Devices and Printer -> right click on the printer, select "Printer Properties," select the Sharing tab, and make sure that the "share this printer" box is checked.
-then see if the new laptop can see it.