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Experience with Titleist customer service?

post #1 of 3
Thread Starter 

I was going to change the settings on my 910 D2 driver last night and the screw just kind of broke into a million pieces as I went to loosen it.

 

I brought it into my pro shop this morning, to see if they could order a new shaft / screw.

 

They seemed to think that Titleist will just give me a new driver - I have to call Monday to find out. Anyone have any experience with Titleist? - first tourney of the year is next week and I would prefer to not have to play it without a driver - but if it is getting replaced, I will suck it up.

post #2 of 3

From what I've heard they're pretty good.  Good luck!

post #3 of 3
I've been going back and forth recently with them about getting some replacement headcovers. It took them a while to reply to my original email, though that was just a few days before the holidays so it's not unreasonable that they couldn't get around to it right away. But they've been very helpful and quick to respond since.
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