A few years back I was in the market for some new(er) gear. I had busted my butt on my part-time lawn care business and business had been good. The Golf Galaxy that I now pour money into was not yet up and running, so Dick's was my spot. Well, I walk in and wish to demo/hit some drivers and irons. After FINALLY getting the attention of a real sad-sack looking guy, I asked if I could hit a few drivers that I had picked off the rack. He responded, "Well I'll have to tape them up... are you sure you want to hit all of them?" I had three. Ummm.... yes, please. I would like of you do your JOB and assist me and in exchange I'll hand over a few hundreds of dollars. (That what I was thinking, at least.) So he taped them up like it was the most difficult task he's ever undertaken, unlocked the door for me to bang some balls into a net, and left me to my devices. "Hey, can you look at them with me.. see what you think might be best?" His response, "It's your swing and your feel... how can I tell you what's best?" I don't know.. maybe that fancy little computer and launch monitor you got in the corner? (That was what I was thinking, at least.) Final straw came when I asked how did this or that driver compare to what I was using at the time. "Well, what are you using now?" In 2009 I was using an R7 Draw. "Damn... anything we got is better than THAT... but I'm not a TM guy... but even if I was, I sure as hell wouldn't hit THAT thing." My response - "Really, ***hole... YOU should've told me that when YOU recommended it and sold it to me a few years back." All of a sudden, that hang-dog look of his came alive and he started backtracking. I heard some of it over the clanging of the three drivers I was holding hitting the hard floor.
Like a fool, I subjected myself to another horrible experience with that dude before I finally penned a letter to the head office and swore off the entire store - fishing, clothing, etc... ALL OF IT! I even threw away the $50 "We're sorry" gift certificate that they sent me. Last I heard the same guy was still there... moping around and acting like customers are the devil.
I try to not paint everything or everybody with the same broad brush, but the stores near my home (we have around 4-5) are known for horrible customer service from the Golf Shop. Look, I know you'd LOVE to be teaching and playing at some country club or grass-track, but until that day comes, it's not my my fault you are having to stock some brush tees on Black Friday at 3 in the morning. I have seven or eight REALLY close golf buddies and probably 15 to 20 more acquaintances that I play rounds with off and on. They ALL at one time or another completely stopped buying ANY golf item or product from Dick's due the lack of customer service and attitude specifically from the ones with PGA on their name tags. We now have a BassPro Shop, a Gander Mountain, and soon to have a Cabela's. Combine those with a HUGE Golfsmith and two nearby Golf Galaxy locations... Dick's has bigger problems than losing PGA Pros. They better start pushing mouth and shin guards and shine up the basketball goals.
It IS horrible that so many of these men and women are out of job and I hope that they can find new and greener pastures. I am sure that all 500 are not like the 3 or 4 I've dealt with or heard accounts of. I just hope that "my favorite ***hole:" doesn't resurface at the golf shops/store that I DO still pump money into.