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Ping G10 Shaft Broken - Advice Please

post #1 of 17
Thread Starter 
I bought a G10 Utility 21 deg with the reg TFC shaft a couple of weeks ago from American Golf. I have just been on the practice field and hit a shot a bit thick and the shaft has snapped clean across about half way up.

I haven't spoken to AG yet as I wanted some advice first. Will they repair it or should I ask for a replacment.

Cheers in Advance, as always

Ste
post #2 of 17

Re: Ping G10 Shaft Broken - Advice Please

I called Callaway Golf when the white material on my Two Ball Putter worn off and they replaced the club with a brand new one without any questions. my wife's aunt had her Callaway driver replaced when the shaft broke also.

good luck and Happy Thanksgiving!
post #3 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by ste1010 View Post
I hit a shot a bit thick and the shaft has snapped clean across about half way up.
A bit fat???

If I'm spending hundreds on equipment, I want to be able to hit them. Maybe spend a hundie on lessons?
post #4 of 17

Re: Ping G10 Shaft Broken - Advice Please

Here's a cool trick that used to work with Callaway, but I'm not sure if equipment manufacturers have wised up to this yet, but:

Tell them you were on a water hole, and when you hit your tee shot, the shaft snapped, and the head went into the water. Also tell them that they only send divers down once a year to look for stuff, and that you are pretty much out of luck in getting the head back.

They should send you a new club, and they will have you RMA the broken shaft.

Go take the head that "flew into the water", and go get it reshafted at a golf club builder, or repair shop.

I know, kinda have to have the right morals to stick it to the man here, but.. come on.. like golf equipment isn't expensive already..
post #5 of 17
Thread Starter 

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by Zakko View Post
A bit fat???

If I'm spending hundreds on equipment, I want to be able to hit them. Maybe spend a hundie on lessons?
I am having lessons, and by a bit thick I meant it took a divot, I didn't mean I buried the club
post #6 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by dbornack View Post
Here's a cool trick that used to work with Callaway, but I'm not sure if equipment manufacturers have wised up to this yet, but:

Tell them you were on a water hole, and when you hit your tee shot, the shaft snapped, and the head went into the water. Also tell them that they only send divers down once a year to look for stuff, and that you are pretty much out of luck in getting the head back.

They should send you a new club, and they will have you RMA the broken shaft.

Go take the head that "flew into the water", and go get it reshafted at a golf club builder, or repair shop.

I know, kinda have to have the right morals to stick it to the man here, but.. come on.. like golf equipment isn't expensive already..
Sounds like the wrong morals, or complete lack thereof...
post #7 of 17

Re: Ping G10 Shaft Broken - Advice Please

It should be replaced no questions asked. Ping is exceptional in their customer service. I know they will change the lie angle on irons after you've bought them no charge, so this should be no problem at all. Take it back to the point of purchase and they should take care of all of it for you; if they don't contact Ping directly, and don't ever shop at the place you bought it again.

As for the 'in the water' scam mentioned above, stuff like that bugs me because it just makes it more difficult for people with legit problems to get proper service when the companies get gun shy. i know the stuff is expensive, but no one is holding a gun to your head to buy it in the first place.
post #8 of 17

Re: Ping G10 Shaft Broken - Advice Please

All Major golf manufactures warranty their products against defects .(except if no warranty is etched) . Take it back to where you purchased it together with your proof of purchase . They should write up a report and then replace your hybrid with a new one .
post #9 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by dbornack View Post
Here's a cool trick that used to work with Callaway, but I'm not sure if equipment manufacturers have wised up to this yet, but:

Tell them you were on a water hole, and when you hit your tee shot, the shaft snapped, and the head went into the water. Also tell them that they only send divers down once a year to look for stuff, and that you are pretty much out of luck in getting the head back.

They should send you a new club, and they will have you RMA the broken shaft.

Go take the head that "flew into the water", and go get it reshafted at a golf club builder, or repair shop.

I know, kinda have to have the right morals to stick it to the man here, but.. come on.. like golf equipment isn't expensive already..
''

Not cool.
post #10 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by ks8829 View Post
I called Callaway Golf when the white material on my Two Ball Putter worn off and they replaced the club with a brand new one without any questions. my wife's aunt had her Callaway driver replaced when the shaft broke also.

good luck and Happy Thanksgiving!
They don't have Thanksgiving in the UK
post #11 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by dbornack View Post
Here's a cool trick that used to work with Callaway, but I'm not sure if equipment manufacturers have wised up to this yet, but:

Tell them you were on a water hole, and when you hit your tee shot, the shaft snapped, and the head went into the water. Also tell them that they only send divers down once a year to look for stuff, and that you are pretty much out of luck in getting the head back.

They should send you a new club, and they will have you RMA the broken shaft.

Go take the head that "flew into the water", and go get it reshafted at a golf club builder, or repair shop.

I know, kinda have to have the right morals to stick it to the man here, but.. come on.. like golf equipment isn't expensive already..
Ok not cool.

Seriously be honest with Ping and they might take care of you. My Father was using his wheels and it tipped and snapped his brand new FT-I. He called up Callaway and told them what happened and they redid the whole thing for nothing. If you just staight up with them they might help you out.
post #12 of 17

Re: Ping G10 Shaft Broken - Advice Please

Originally Posted by dbornack View Post
Here's a cool trick that used to work with Callaway, but I'm not sure if equipment manufacturers have wised up to this yet, but:

Tell them you were on a water hole, and when you hit your tee shot, the shaft snapped, and the head went into the water. Also tell them that they only send divers down once a year to look for stuff, and that you are pretty much out of luck in getting the head back.

They should send you a new club, and they will have you RMA the broken shaft.

Go take the head that "flew into the water", and go get it reshafted at a golf club builder, or repair shop.

I know, kinda have to have the right morals to stick it to the man here, but.. come on.. like golf equipment isn't expensive already..
Thats not a cool trick; it's called theft.
post #13 of 17

Re: Ping G10 Shaft Broken - Advice Please

Albatroz is right Ping has warranties on the equipment they sell. Besides if you took a divot its not supposed to break that way. They'll replace it. I bought a ping G10 fairway wood and the Ping representative saw that the lenght grip was short for my hands and offered to replace it at no cost. Not the same as your problembut that gives you an idea of their customer service is.

I also had a similar problem with my first set, a Dunlop T1 Slammer. Had it for 3 weeks then one day on the driving range my shaft broke at the hosel area and my driver head flew out into the range (much to my embarassment as the range had to be stopped and my tee girl had to get the head back). Took it to the Dunlop dealer here and a week later they replace not only the driver, but the entire set with the Dunlop Loco set!
post #14 of 17

I dont know is they will fix it  or not but if it is a right handed iron and they replace it can i have the broken one

post #15 of 17
Quote:
Originally Posted by Moocow13 View Post
 

I dont know is they will fix it  or not but if it is a right handed iron and they replace it can i have the broken one


First of all, welcome to TST.

 

I am not sure Ping will replace it for free, but there are numerous places that sell shafts.

post #16 of 17

Considering the OP was from six years ago, probably already a settled matter. ;-)

post #17 of 17
Quote:
Originally Posted by Newby View Post

Considering the OP was from six years ago, probably already a settled matter. a2_wink.gif

I wasn't sure about the exact meaning of what was written, so I assumed that Moocow broke a shaft as well on an iron and wanted to know if he could have the old shaft back when someone replaces it.
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