A few months ago, I purchased a Titleist 983K from bhmgolf.com (I’m not linking to them for a reason). They were $50 cheaper than my neighborhood shop. I forgave the abrupt fashion in which the owner (Brian) handled my transaction as “he’s probably busy, getting lots of orders for his stuff.”
I was more than accurate. I called again a day or two later to check on the order status and was treated rather rudely. I received the club a week later… with the wrong shaft. I’d wanted the YS-6, not the Graffaloy. I called – during his business hours – and left a message. I called again the next day. I sent emails. I called some more. I never received a return call or a return email. One time, I did get ahold of Brian and was sworn at and hung up on.
I exchanged the club at a local shop for one with the correct shaft. The $50 extra I would have paid to simply buy it from them in the first place is $50 I’d have gladly paid to avoid the hassle of dealing with BHMGolf.com.
Clearly, Brian H. Meyer of BHMGolf.com does not want my repeat business.