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dennyjones

Club Champion Customer Support

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Well I get the opportunity to check out Club Champion's customer support.   On my M4 8 iron, the plastic insert near the toe came out today during the round.  I called and was directed to their headquarters, I'm guessing in Chicago.    I was told to take the club to Detroit and they would replace the club.   I'm hopeful..

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Lack of communication makes me uneasy.   I dropped off my iron on 3/10.    I tried to call to get a status check yesterday, one week later.    It's impossible to call the Detroit Club Champion, it directs you to their headquarters in Chicago.  I was promised a return call yesterday.   Nothing.  It's not like I'm going to play this weekend though.

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4 minutes ago, dennyjones said:

Lack of communication makes me uneasy.   I dropped off my iron on 3/10.    I tried to call to get a status check yesterday, one week later.    It's impossible to call the Detroit Club Champion, it directs you to their headquarters in Chicago.  I was promised a return call yesterday.   Nothing.  It's not like I'm going to play this weekend though.

You can’t call an individual location?!

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52 minutes ago, David in FL said:

You can’t call an individual location?!

No... all calls are directed to Chicago.   I did get a cell phone for the guy in Detroit though.  I left a message. I'm waiting for a call back again today.

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On 3/9/2020 at 3:58 PM, dennyjones said:

On my M4 8 iron, the plastic insert near the toe came out today during the round.

Is it a polymer fill for one of the face slots? I had a set of TaylorMade irons with them and they came out on a couple of clubs. It seems to be common. Doesn't affect performance AFAIK.

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Just now, dennyjones said:

The fill came out about 1/8" while I was playing and was cracked. 

0318201531.jpg

Yup, happened to me on two clubs (4i and 7i, I think). I didn't care enough to get them repaired or anything. I'm pretty sure it's the slot itself that's supposed to give the performance benefit and not the polymer fill.

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1 minute ago, billchao said:

Yup, happened to me on two clubs (4i and 7i, I think). I didn't care enough to get them repaired or anything. I'm pretty sure it's the slot itself that's supposed to give the performance benefit and not the polymer fill.

thanks..

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Well, an update.   

I've called April 24th and received no answer.  I figured it was still early in the pandemic.   

After calling, I received an email on May 28th.  "Taylor Made is back up and running, so we should have the replacement head for you soon. I'll try to get you a specific update from our Warranty dept today."    Nothing, not even crickets...

I called June 8th, no answer.    I called and talked to the head office in Chicago.   I was promised that they would look into the issue and get back with me within a day.  That was four days ago.    I tried calling today and after waiting on the phone for 1 hour left a call back number.

I realize that the pandemic is causing all kinds of troubles with business but still.   I feel like I'm being ghosted by them.  

 

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18 minutes ago, dennyjones said:

Well, an update.   

I've called April 24th and received no answer.  I figured it was still early in the pandemic.   

After calling, I received an email on May 28th.  "Taylor Made is back up and running, so we should have the replacement head for you soon. I'll try to get you a specific update from our Warranty dept today."    Nothing, not even crickets...

I called June 8th, no answer.    I called and talked to the head office in Chicago.   I was promised that they would look into the issue and get back with me within a day.  That was four days ago.    I tried calling today and after waiting on the phone for 1 hour left a call back number.

I realize that the pandemic is causing all kinds of troubles with business but still.   I feel like I'm being ghosted by them.  

 

Take off the cummerbund, return the limo, return the tux and go have a beer. It’s over.🙂

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48 minutes ago, Vinsk said:

Take off the cummerbund, return the limo, return the tux and go have a beer. It’s over.🙂

At least he won't have to wipe cake off his face.  Oh, wait a minute...

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17 minutes ago, Double Mocha Man said:

At least he won't have to wipe cake off his face.  Oh, wait a minute...

too funny!☺️

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Another update:

Here's my tale:

3/10 dropped off 8 iron
3/17 called Rob (Detroit) no answer
3/18 called Rob no idea about the club
3/19 called Adam (Detroit) no answer
4/24 called Adam no answer
5/18 email from Adam:Taylor Made is back up and running, so we should have the replacement head for you soon. I'll try to get you a specific update from our Warranty dept today.  

6/8 called Adam no answer
6/8 called Club Champion Chicago - talked to Joe Montahan 
6/13 called Club Champion Chicago - talked to another person (?) said to elevate the issue to Adam in Warranty 

6/23 called Club Champion Chicago - talked to Brenda who stated she'd have to check with Adam to see if he's sent the club in for warranty work.   When I asked for a phone number and a name in their warranty department, there was not a phone number available.   I asked to speak with her boss, Ryan.   He was out to lunch at 4:00pm EST.   I asked if I could expect a phone call back today and she assured me he would get in touch with me today.

 

It doesn't look good for our hero!  

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1 hour ago, dennyjones said:

Another update:

Here's my tale:

3/10 dropped off 8 iron
3/17 called Rob (Detroit) no answer
3/18 called Rob no idea about the club
3/19 called Adam (Detroit) no answer
4/24 called Adam no answer
5/18 email from Adam:Taylor Made is back up and running, so we should have the replacement head for you soon. I'll try to get you a specific update from our Warranty dept today.  

6/8 called Adam no answer
6/8 called Club Champion Chicago - talked to Joe Montahan 
6/13 called Club Champion Chicago - talked to another person (?) said to elevate the issue to Adam in Warranty 

6/23 called Club Champion Chicago - talked to Brenda who stated she'd have to check with Adam to see if he's sent the club in for warranty work.   When I asked for a phone number and a name in their warranty department, there was not a phone number available.   I asked to speak with her boss, Ryan.   He was out to lunch at 4:00pm EST.   I asked if I could expect a phone call back today and she assured me he would get in touch with me today.

 

It doesn't look good for our hero!  

.......

Dumb & Dumber is such a FUNNY movie...Lauren Holly is a SMOKESHOW....nuff said.

spacer.png

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I did get a call back from Brenda.  It seems that a 8 iron head was shipped to Detroit last week.   She said she'll follow up.   It sorta made my day..

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2 hours ago, dennyjones said:

Another update:

Here's my tale:

3/10 dropped off 8 iron
3/17 called Rob (Detroit) no answer
3/18 called Rob no idea about the club
3/19 called Adam (Detroit) no answer
4/24 called Adam no answer
5/18 email from Adam:Taylor Made is back up and running, so we should have the replacement head for you soon. I'll try to get you a specific update from our Warranty dept today.  

6/8 called Adam no answer
6/8 called Club Champion Chicago - talked to Joe Montahan 
6/13 called Club Champion Chicago - talked to another person (?) said to elevate the issue to Adam in Warranty 

6/23 called Club Champion Chicago - talked to Brenda who stated she'd have to check with Adam to see if he's sent the club in for warranty work.   When I asked for a phone number and a name in their warranty department, there was not a phone number available.   I asked to speak with her boss, Ryan.   He was out to lunch at 4:00pm EST.   I asked if I could expect a phone call back today and she assured me he would get in touch with me today.

 

It doesn't look good for our hero!  

 

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High prices command high expectations for customer service. Very disappointing. My guess is they will not be with us for very long. There is one here. A friend who has trouble breaking 100 went there can back $4000 lighter, nice shafts I may add. Still cannot break 100.

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