Thread 47256

[andycook]

Funny that the part of the bag that was used most was the part to have issues first - the putter tube.  On my bag it is the lip on the ball pocket and then the padding around the putter spot.

[newtogolf]

No one enjoys spending their hard earned money on something that breaks before they expect it to but your expectations have to be realistic.  In the OP's case despite HIS choice to not purchase an extended warranty Nike still offered to take a look at the bag for him.  He  has no idea how Nike would have resolved the situation (either fix his bag or send him a new one) because he didn't have another bag to use, I guess that's Nike's problem too.  So because Nike didn't ship him a shiney new bag when he asked he decided to go to every golf forum and trash Nike and Dick's for how they handled the situation.

I'd say Nike and Dick's were the winners here because they really don't need customers like the OP, they typically cost businesses more money than they spend with them.  I'm sure Adidas and others will eventually disappoint him as well, and he'll have to stop golfing because no one would replace his old clubs and bag for free.

[jamo]

Originally Posted by warbirdlover

The bag was still in warranty through Nike.

Am I the only person who didn't infer that from the OP? You never said that.

Still, you should have ZERO beef with Dicks. They're warranty is expired, that's why they set a 90 limit and why they offer the extended warranty.

[Harmonious]

Originally Posted by warbirdlover

The bag was still in warranty through Nike.  Am I supposed to go out and buy a new bag while they "evaluate" the defect?  While you might be rolling in money and own five or six bags I don't.  I sent them detailed pictures of the failure.  It doesn't take a rocket scientist to see what went wrong.

You're the one who came on here bad mouthing the 2 companies.  You shouldn't have been surprised at some of the comments, based on your OP.  Expecting Nike to just send you a new bag based on photos seems naive to me.  For all they know, you took a picture of someone else's bag.  Their return policy seems fair.

And what, you don't have another bag hanging around in your garage?  Or you couldn't borrow someone else's old bag for a short time? Surely you know someone who could help you out.....

[zeg]

Originally Posted by warbirdlover

The bag was still in warranty through Nike.  Am I supposed to go out and buy a new bag while they "evaluate" the defect?  While you might be rolling in money and own five or six bags I don't.  I sent them detailed pictures of the failure.  It doesn't take a rocket scientist to see what went wrong.

No, it may be obviously covered, but there are very, very few companies that will send you a loaner in a situation like this.  The closest I've seen is when a company that does direct retail sales will cross-ship a purchased replacement, then reimburse the purchase when/if they determine that a replacement was warranted.  That's not really viable unless there's a retail sales system in place, so may not be an option for Nike, and is also unlikely to work on a wear-and-tear item like a golf bag where they're more likely to actually repair and return your broken or defective bag rather than send you a refurbished replacement.

[funkyfred72]

First post (not counting my intro)!!!

Sorry warbirdlover, I have to agree with the majority here.  Just because you don't like how Nike does things, does not put Nike in the wrong.  I used to build computers for a small company.  If we had a broken hard drive that was under warrenty we had to send it back in to the supplier, who would either fix it or replace it.  They wouldn't send out a replacement for us to use in the mean time.  This isn't an auto dealership.  God forbid you get on Craiglist and get a POS bag for $20 to use while you sent the Nike bag in.  Do you have a Dick's scorecard?  If you have spent a few thousand dollars there you should have gotten about $100 worth of $10 rewards.  There is your thank you.

[ZEUS]

Love great threads like this! (in for the updates) also great point there funkyfred about the points.

I had a driver issue where it was my fault (broke the Shaft) and I called Nike told them what happened. they were the nicest people to deal with I sent it in for review in hopes that maybe they would ever be so nice and fix it cause I was just not excited for buying a new shaft. I even sent them a FedEx prepaid label cause I head a feeling they would say no so I wouldn't have to pay more than i had to.  Not only did they take the Driver they called me when it came in, then they called me same day to tell me that they were going to take care of me, then once I received the club they sent me a nice email thanking me for being a valued customer blah blah blah. Once i opened the box they upgraded me to the new of the year driver. I WAS SOOO SURPRISED!!! The kicker for me that made me feel like Nike was a great... My label was in the box :)

I am not saying you don't have a right to feel bad about your experience but in hearing you talk you are very bitter. take a  min and reread what you wrote Logically and you will see that they made a rational effort in making things right. Was it what you wanted? Maybe not but it wasn't like they said F*** O** and left you to figure it out on your own. Which you where good enough to do anyway. Just think before going nuts and bashing a company.

[turtleback]

I had a similar problem.  I bought a sleeve of ProV1's from my pro shop and on the very first hole one of these defective balls sliced over the fence and I never found it.  And the &%%$%^T^U&^%^ pro shop refused to replace it.  So did that &*&%^&*&^* company Acushnet.  So I am on a mission to badmouth Titleist anywhere I can.

[zeg]

One thing I want to add regarding Dick's part in this: I do think it's fair not to like their service.  It's no surprise that superstores like that are not going to provide the personal, appreciative service that you might get from a smaller local shop.  Stores in that class just don't "appreciate" you as a customer to the same degree as the owner-operated non-chain store.  That's the tradeoff you make for usually lower prices and broader selection.  If you'd spent those thousands at a smaller shop, they'd probably have been more likely to do the repair for you.  Big chains just don't often provide that level of service.  That's certainly a fair reason to prefer other stores and it's why I generally shop at the local places in town.

It's also great that Adidas provided service beyond expectations.  In your experiences with Dick's and Nike, it sounds to me like the service was no better than as promised.  It's certainly fine to prefer to deal with companies that you've had great experiences, but I don't think it's fair to go on a tirade because a company didn't exceed their obligations.

[dhanson]

i would recommend making big purchases (i.e. anything above $100) at your local course in the future. they can usually order anything you want (possibly excluding a few brands/manufacturers), and from my experience, can get you what you want at a discounted price (with the exception of balls/apparel). in my limited experience, they also have better customer service. the 1g weight in my R11 broke off in the head and the club was replaced in a few days (i gamed the broken driver while the other was being shipped, probably something a large company wouldn't let you do). spending "a few thousand dollars" at a local course might also get your a bucket of range balls or a bag of tees every now and again, too.

[Musky]

I see the problem.  That Nike bag is filled with Ping clubs.  Go over to TMaG and get rid of all that garbage.  Your game will thank you for it.

[newtogolf]

Read your original post, no where in it do you mention that you were ignored or mis-treated.   You don't state anyone was rude to you other than Dicks telling you since the warranty was expired they couldn't do anything for you and Nike requesting you send the bag to them so they can evaluate the problem, neither qualify as mis-treatment or warrants trashing their customer service on every golf board you can.

Originally Posted by warbirdlover

As far as Dick's go I was only hoping they might help me set up something with Nike.  But as you all say the warranty was up and I shouldn't have expected anything.  What got me was the way I was treated or ignored.  And since you don't know how that was how can you all diss me like this?

[Harmonious]

Still can't figure out what problem OP has with Nike.  The bag is under warranty, as we now have found out, and Nike is willing to look at the bag and, I assume, repair or replace the item if it is found to be defective.  Don't know what else they could or should do.  OP feels they should send him a new bag, no questions asked.

OP badmouths Dick's for no reason other than they don't treat him like he thinks a Mom and Pop golf store would.  But,  OP made the willful decision to shop at Dick's, and has on many occasions in the past, and feels they should kiss his ass because of the amount of money he has spent there. Why did you ever shop at Dick's in the first place, if you have such a hatred of "big box" stores?  Were their prices lower, or their selection better?

[erock9174]

A replacement bag, really?

What's next, expecting Nike to pay you cash for the time value of money lost that it took you to call them, deal with Dick's etc.

Warranty expired, no extended warranty purchased.  It's the gamble we all take by not buying an extended warranty.

If my 58" samsung plasma breaks after a year, it's on me, because I didn't buck up the $300 bones for the extended warranty.  I know this, its the gamble I am willing to take.

It just stinks when you get the lemon of the assembly line.

[Harmonious]

Originally Posted by warbirdlover

A replacement bag, really?

Yes!  The bag was still in warranty.  Why shouldn't I expect a new or repaired bag?  And I hope your Samsung breaks.

Yet you will never know, because you refuse to send your bag back to Nike.

[Kieran123]

Originally Posted by warbirdlover

And I hope your Samsung breaks.

Wow. Now who;s acting like a 7 year old?

Even if his does break. I am sure he will be mature about it and not go on Plasma TV forums bitching about the fact he has to send it in for repair.

And the analogy of that other guys post you took from another forum about 'service stations' ???

If you pull up to a petrol station and expect your gas pumped, your windows washed, your oil checked, your car vacuumed....you're living in a fairytale world. The fact is, petrol stations have the MINIMAL number of staff required working ( usually one or two ), and hiring another person to pump gas for lazy people is not economically very smart. Seeing as most people would refuse help anyway. There are still plenty of petrol stations that do offer this if they can, but I never let them do it. It's my car to look after, not theirs.

[max power]

They offered to replace/fix it.  You're being a baby.

Originally Posted by warbirdlover

A replacement bag, really?

Yes!  The bag was still in warranty.  Why shouldn't I expect a new or repaired bag?  And I hope your Samsung breaks.

[ZEUS]

lol  Touche'

I am sure WBL is mad about a lot of things in life not just a golf bag.

Originally Posted by Harmonious

Yet you will never know, because you refuse to send your bag back to Nike.

Originally Posted by warbirdlover

A replacement bag, really?

Yes!  The bag was still in warranty.  Why shouldn't I expect a new or repaired bag?  And I hope your Samsung breaks.