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56 minutes ago, iacas said:

So I got an answer to why the graphs are "off" when you compare, say, your "last 10 rounds vs. a 10 handicapper" and stuff.

The ones on the darker background are the "correct" ones. So, for example, this is the right one:

Screen Shot 2018-09-07 at 10.33.05 PM.png

What you can see there, for example, is that I'm comparing my last 10 rounds to a 10 handicapper.

I average 0.37 strokes lost to scratch off the tee (gee ain't that the truth lately, ugh), while the 10 averages 2.35. So I've gained 1.98 on him (2.35 - 0.37). I have gained 4.89 strokes on him with approaches, 1.59 strokes short game, and 3.26 strokes putting. That's 11.72 strokes.

My "multicolored bars" page says: -3.02 driving, -6.04 approach, -2.43 short game, and -2.17 putting (that's 13.66 strokes).

Paraphrased/edited their answer was: "The newer graphs (dark background) is the correct one of the two. There is a bug with the old graph which we are working on."

Thanks for the update.  This has been a problem for over a year, but at least now we know which set of info to look at.

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On 9/7/2018 at 10:38 PM, iacas said:

So I got an answer to why the graphs are "off" when you compare, say, your "last 10 rounds vs. a 10 handicapper" and stuff.

The ones on the darker background are the "correct" ones. So, for example, this is the right one:

Screen Shot 2018-09-07 at 10.33.05 PM.png

What you can see there, for example, is that I'm comparing my last 10 rounds to a 10 handicapper.

I average 0.37 strokes lost to scratch off the tee (gee ain't that the truth lately, ugh), while the 10 averages 2.35. So I've gained 1.98 on him (2.35 - 0.37). I have gained 4.89 strokes on him with approaches, 1.59 strokes short game, and 3.26 strokes putting. That's 11.72 strokes.

My "multicolored bars" page says: -3.02 driving, -6.04 approach, -2.43 short game, and -2.17 putting (that's 13.66 strokes).

Paraphrased/edited their answer was: "The newer graphs (dark background) is the correct one of the two. There is a bug with the old graph which we are working on."

Whoa, I never realized that's how you interpret them.

Thanks!

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  • 4 weeks later...
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Mac Users Note: Don't attempt to use GAME GOLF Transfer with macOS Mojave (10.14). It will not work.

I messaged them about this - frankly it's ridiculous that the software hasn't been updated. Mojave has been in public beta for awhile now, and the warning in High Sierra should have told them it wouldn't work in Mojave.

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1 hour ago, iacas said:

Mac Users Note: Don't attempt to use GAME GOLF Transfer with macOS Mojave (10.14). It will not work.

I messaged them about this - frankly it's ridiculous that the software hasn't been updated. Mojave has been in public beta for awhile now, and the warning in High Sierra should have told them it wouldn't work in Mojave.

I also saw this when checking my MBP prior to upgrading to Mojave.  Emailed GG, they replied that it may be some time before this is resolved.

Most of the time this isn't an issue because I usually just upload from my iPhone. But there are times when that upload fails and I have to physically plug the belt unit into my MBP.

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9 minutes ago, Missouri Swede said:

I also saw this when checking my MBP prior to upgrading to Mojave.  Emailed GG, they replied that it may be some time before this is resolved.

In other words… they need to hire a Mac developer to do what is a relatively basic thing.

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  • 1 month later...
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On 10/4/2018 at 9:07 PM, iacas said:

Mac Users Note: Don't attempt to use GAME GOLF Transfer with macOS Mojave (10.14). It will not work.

I messaged them about this - frankly it's ridiculous that the software hasn't been updated. Mojave has been in public beta for awhile now, and the warning in High Sierra should have told them it wouldn't work in Mojave.

It gets worse:

Image%2525202018-11-06%252520at%2525203.

In this case "will not be able to" means "do not want to."

Mojave changed up the security a bit, but it's not changed that much that they "can't do it." Honestly it wouldn't even take that much effort.

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5 minutes ago, iacas said:

Image%2525202018-11-06%252520at%2525203.

Unrelated to the Mojave issue specifically, but am I reading his response correct that I can upload the round from my GameGolf Live device directly to my phone after the round without having to use a computer even if the app wasnt connected to my GameGolf device during the round?

I didnt know that was possible, and that is something I could see myself using especially when I am on a golf trip and dont bring a computer but still want to see how far a specific shot went or detailed info about a round I just played.

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11 minutes ago, iacas said:

It gets worse:

Image%2525202018-11-06%252520at%2525203.

In this case "will not be able to" means "do not want to."

Mojave changed up the security a bit, but it's not changed that much that they "can't do it." Honestly it wouldn't even take that much effort.

I'm still not sure how to upload "via the phone ... even if you don't use the phone."  Almost all of the time, the iPhone app works just fine and I click "finish round" (or whatever it says).  But once in a while (1 out of 20 times, maybe a little less) the app just sits there and stares at me and won't finish the round. Those are the times I take the belt unit and hook it up to my computer and upload like with the older Classic.

As a personal workaround, I uninstalled the uploader from my MBP. I've got a version of windows 7 as a virtual machine on my MBP, and I installed the windows uploader on that side.  So next time it happens, I'll just use that.  But not everyone has or wants a copy of Windows stinking up their Mac, so that won't work for everyone.

On another note, I don't think they've ever fixed their strokes gained discrepancies. Yes, I know they say that the new version has the correct info, but I'm still used to the older version and the way it looks.  I'm [more than] a little disappointed that a year and a half or so later it's not fixed.

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5 minutes ago, Missouri Swede said:

On another note, I don't think they've ever fixed their strokes gained discrepancies. 

Somewhat unrelated, but I've always found it weird they do "strokes lost" instead of strokes gained like everyone else does. It still seems counter intuitive to me that negative strokes lost is actually a good thing and mean the same as strokes gained. 

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4 hours ago, Missouri Swede said:

On another note, I don't think they've ever fixed their strokes gained discrepancies. Yes, I know they say that the new version has the correct info, but I'm still used to the older version and the way it looks.  I'm [more than] a little disappointed that a year and a half or so later it's not fixed.

Yeah. Remind me in a week and I'll bring that one up again.

5 hours ago, klineka said:

Unrelated to the Mojave issue specifically, but am I reading his response correct that I can upload the round from my GameGolf Live device directly to my phone after the round without having to use a computer even if the app wasnt connected to my GameGolf device during the round?

I think you basically connect to it and then let it "sync" the current round to it, then finish the round on the phone which uploads it to their server.

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  • 2 weeks later...
On 11/6/2018 at 8:46 PM, iacas said:
On 11/6/2018 at 3:53 PM, Missouri Swede said:

On another note, I don't think they've ever fixed their strokes gained discrepancies. Yes, I know they say that the new version has the correct info, but I'm still used to the older version and the way it looks.  I'm [more than] a little disappointed that a year and a half or so later it's not fixed.

Yeah. Remind me in a week and I'll bring that one up again.

@iacas It's been a week.    :whistle:

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  • 3 months later...
On 11/6/2018 at 2:27 PM, iacas said:

It gets worse:

Image%2525202018-11-06%252520at%2525203.

In this case "will not be able to" means "do not want to."

Mojave changed up the security a bit, but it's not changed that much that they "can't do it." Honestly it wouldn't even take that much effort.

I've had several issues with GG Live recently.  I stopped using it at the beginning of November, but then grabbed it when I traveled down south a few weeks ago.

I quoted the above lack of support for Mac since one of their corrections was to Factory Reset the belt unit.  Turns out that I was unable to do the Factory Reset with the iOS app. (I've emailed them the particulars about that.) Their next step was to do a Factory Reset with the belt unit hooked up to the computer with the Transfer Application, which isn't supposed to work with MacOS anymore.  I've got a Windows emulator, so I accomplished it that way, but I think it's unacceptable that they are going to insist on Windows.

These are the problems I've noticed, in case anyone else is seeing them as well:

1. "Jump to Hole" stopped working.  It would just bounce back to the hole you were on.  They have fixed this with recent updates, it appears.

2. Shot Detection no longer works.  I almost always tag without even thinking about it, but missed a couple along the way, it seems.  Over the last couple of rounds, I've deliberately not-tagged a couple of shots.  Shot detection doesn't seem to work at all any more.

3. Putts from off the green get moved to on the green.  Yeah, I can edit these on the computer after the round if I keep track of how many times I chip with my putter from off the green, but as of October 2018, this wasn't a problem that I recall seeing.

4.  From time to time, extra putts get added.  I thought maybe I was being sloppy and my putter tag was getting close to the belt unit and tagging extra times. But I had an extra putt show up again today when I was trying to be careful about it.

I've reported these to GameGolf support since the end of January, and ... well, we'll see.

I also had what is probably just a mapping issue specific to a course: I had four holes combined as two long holes. (Looks like I putted from one green to the tee of another hole, and it only reports one large score for two of the holes, and that I skipped the other two holes.) Reported this almost a month ago--still waiting for them to fix the round.

:angry:

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I'm going to give up on GameGolf after using it for 4 seasons.

1) It does not work with Mac Mojave.

2) I cannot get the software to load on my Windows machine

3) I cannot delete a round from my phone without it deleting the round from my account.  The rounds are currently occupying 6.5 gb worth of data and I don't need historical rounds on my phone.

4) their customer support sucks.  There is now real support mechanism beside using Facebook Messenger to contact them other than email (this is their version of chat).

5) there is no phone number for customer support

 

So, my question, what are the alternatives?  I hate to lose the 150 rounds of data I have but it is no longer functional for me.

Edited by skywaterbanjo
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3 minutes ago, skywaterbanjo said:

3) I cannot delete a round from my phone without it deleting the round from my account.  The rounds are currently occupying 6.5 gb worth of data and I don't need historical rounds on my phone.

I'm pretty sure that most of the data is actually just maps of various courses.

Their inability to get the Transfer application updated (slightly) for Mojave is a bit of a joke. It wouldn't have taken that much, and they did nothing to prep for the transition OR to alert their customers.

Because you have to do every round through your phone now… ugh, yeah.

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I was having an issue the other with the stability of the connection between my live device and my computer when hooked up via USB cable. Has anyone else had any issues with that? It was odd because it seemed like the connection was fine when I was charging it, and my computer works fine with other devices through a USB cable.

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5 minutes ago, DeadMan said:

I was having an issue the other with the stability of the connection between my live device and my computer when hooked up via USB cable. Has anyone else had any issues with that? It was odd because it seemed like the connection was fine when I was charging it, and my computer works fine with other devices through a USB cable.

I had an issue like that previously trying to sync my round one time, I think I restarted both the computer and the live device and it fixed it for me.

I have been reading a bit about the ShotScope V2 lately and I might give that a try at some point, especially since they really seem to be responsive to updating their stats/web interface.

I wish GameGolf would make an effort to update their stats/insight platform 

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2 hours ago, iacas said:

I'm pretty sure that most of the data is actually just maps of various courses.

Their inability to get the Transfer application updated (slightly) for Mojave is a bit of a joke. It wouldn't have taken that much, and they did nothing to prep for the transition OR to alert their customers.

Because you have to do every round through your phone now… ugh, yeah.

That would be great.  Now, how do I delete cached maps off of the phone?

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