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Game golf issue?

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Hello game golf people,

 

I raised a support fault but haven't heard anything back in a while now.

The problem I have is that when I go to edit a round and add shots the only clubs I can select from the drop down menu are 3W , Driver, GW, PW, 4-Iron, 3 Wood, 7-Iron and thats it!?!?!? Honestly I have a full bag of clubs! :)

Any suggestions game golf people?

Regards

Mailman

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10 minutes ago, mailman said:

The problem I have is that when I go to edit a round and add shots the only clubs I can select from the drop down menu are 3W , Driver, GW, PW, 4-Iron, 3 Wood, 7-Iron and thats it!?!?!? Honestly I have a full bag of clubs! :)

What does this page look like?

http://www.gamegolf.com/my-golf-bag

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This is what I get?!?!?!

Quite annoying because the correct club is still being recorded during the round but if I had to chip out of if I forgot to tap my club before the shot that isn't on the list then Ive got to select what ever is available and just go with that.

Regards

Mailman

golf1.JPG

golf2.JPG

On 11 November 2015 20:50:39, iacas said:

What does this page look like?

http://www.gamegolf.com/my-golf-bag

Iacas,

All of my clubs are present in the My Golf Bag screen.

Regards

Mailman

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On 11/11/2015, 12:39:48, mailman said:

Hello game golf people,

 

I raised a support fault but haven't heard anything back in a while now.

The problem I have is that when I go to edit a round and add shots the only clubs I can select from the drop down menu are 3W , Driver, GW, PW, 4-Iron, 3 Wood, 7-Iron and thats it!?!?!? Honestly I have a full bag of clubs! :)

Any suggestions game golf people?

Regards

Mailman

Hi Mailman,

Sorry to hear that you are experiencing these difficulties. This does not look right at all so if you could email support@gamegolf.com again today or let me know the ticket number associated with your request, I'll make sure to ping the CS team and ask them to take a deeper look for you asap!!

Thanks as always for all your patience with this, we'll get it sorted for you

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Thanks Gamegolf guys...email sent.

Regards

Mailman

21 hours ago, iacas said:

Can you post a screenshot of your My Golf Bag screen?

Thanks Gamegolf guys...email sent.

Regards

Mailman

Screen Shot 2015-11-14 at 17.08.19.png

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I wish I could still use my GameGolf, the tags kept breaking in half along the seam and the antenna would fall out and get lost, others would just pop off the clubs.  I've considered buying a new set of tags but if the problems continue I don't see the point.

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46 minutes ago, Cupcakus said:

I wish I could still use my GameGolf, the tags kept breaking in half along the seam and the antenna would fall out and get lost, others would just pop off the clubs.  I've considered buying a new set of tags but if the problems continue I don't see the point.

I've never had that happen at all.

Email them. I imagine they'll take care of you.

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Game golf did indeed get back to me with the following feedback;

"

t looks like your account is experiencing a bug when it comes to adding/edit club choice. I’ve reported this to our engineering team to take a look and see if they can resolve. It seems to vary by browser. For example, in Chrome you see about 7 clubs and out of order. However, in Firefox there is only 1 club option. Finally, I did notice that the mobile app allows you to edit the club selection properly. If you have our mobile app for either iOS or Android and you need to edit the club choice, my recommendation would be to perform that editing on the phone app. That seems to be the only workaround solution at this time.

I’ll keep you updated on any information I receive from our engineering team regarding this issue"

What is frustrating about this issue is that its only just started happening (when I say only just started I mean within the last couple months).

So Ill just have to keep an eye open for a fix in the near future hopefully as trying to edit a round on a phone is next to impossible.

Regards

Mailman

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Note: This thread is 1429 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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