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Davie81

Cracked irons

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So I've had my Callaway XR irons just over a year and already had the 5 iron face crack. A replacement was sent out which was also cracked on arrival so the store sent it right back. The replacement I got has now cracked again but in the hosel area. The store are going to send the whole set back now but would it be my swing that could cause this? Bit weird it's happened on a 5 iron twice. They're 1.5 longer and 2 flat in stiff if that helps?

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I doubt it's your swing unless you're hitting stones instead of golf balls.  Was your initial purchase and subsequent replacements from the same shop? If so, it could mean several things.

First, if your transactions originated from the same store, it could mean you received a bad batch of clubs.

Second, if your transactions originated from the some store, it could mean you bought counterfeit clubs.

Keep us posted.

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I was fitted by callaway for them and it was definitely not a fake set. My local store are really good. My 4 wood xr also has a deep score or crack in the head so going to put that back with them. Unsure whether it is cracked for the wood tho. Kind of a curve score on it. 

20160828_184404.jpg

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That line does look strange.  Since you've received replacements and they've "cracked" as well, it might be something you're doing.  But it does look strange.  Although, that picture may not be a crack.  It could be a deep scratch IMO.

I think a crack would appear much darker in color since the material has split and the light would cast a shadow.  This, to me, looks like a deep scratch rather than a crack.  Again, IMO.

Process of elimination:

How do you to treat your clubs (roughly or gently)?

How do you transport your clubs?

Are there a lot of pebbles/rocks/sediment where you play or practice?

Do you lean on your clubs while waiting for your turn (like a cane)?

Does anyone else use your clubs or handle them (children/friends)?

Etc., etc.

Hope this helps.

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Well the weird thing is that when the first replacement was sent out, I didn't even see it in the store as it arrived cracked too and they complained to them. I don't do anything out of the ordinary with them and aren't hit off rocks etc. 

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When you received your "cracked" replacement was it at the store, and was it still in it's shipping container/box?

Or did they simply, after some time had passed, hand you a another club (no shipping box) with the same problems?

I don't want to sound accusatory, but this situation raises my eyebrows. Even the best retailers in the world (not necessarily golf stuff) have been known to be nefarious when it comes to replacing inferior goods.  In my personal experience, I had to replace my newly purchased iPhone 6 three times because of screen distortions (a noticeable and large dark spot in the display).  But the Apple store insisted it wasn't a problem despite my objections and their explicit recognition that there was a dark spot. It's cheaper to fight the customer than replace an expensive product because there's really nothing to lose for them trying to do so.

Good luck, and I sincerely hope you get this problem solved to your satisfaction.

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When the original replacement came, I didn't even see it as it went right back and I got the new one a few days later but it wasn't in the transport box.

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Note: This thread is 1312 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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