When it happened at the range I wanted to walk out and get it and the people hitting at the range stopped and were going to let me go, but for insurance reasons I was not allowed to go get it. Why one of them couldnt go out I dont know, but I go to this place all the time as it is literally right across the street from my condo and dont want to start problems and have to drive 15 minutes to the next closest range. The scratches were caused by the club repeatedly hitting the turf, and can not be cleaned off. The range picker did not run over the head. If that had happened, then those people would be taking care of this for me.
Ok so heres what happened at Golfsmith. I went into the store with my clubhead in one hand and shaft in the other and asked for the manager. He came up to me and didnt really need to ask what was wrong. I showed him and he said he would make sure "i was taken care of". No I was getting a little more upset the more I thought about how beat up my club looked. So i am taken into the back to see the club supervisor who was a cool guy (hes not the guy that reshafted my club, that guy was not in). What he said was that it is difficult to reshaft Callaway drivers because some of them need a ferrule sleeve to make sure the club is firmly reattached and it is basically a third party sleeve they use. I told him I understood and that the clubhead being scratched is what I was upset about, since I take very good care of my clubs, and aesthetically it looked terrible not to mention it bounced 100 yards down a turf covered concrete range, so who knows what else could be wrong. I went in pretty calm (I used to be a hothead but found out to use it as a last resort because sometimes the right thing happens and you dont have to get out of control, but to have it in my back pocket is a nice thing sometimes) and he basically said he wanted to take it step by step, get the shaft put back on and they will mail it to me (i live an hour away which was another problem I expressed).
If I am still not pleased, if the club isnt performing right, or if this happens again, I will get a new club. I will definitely be taken care of when I come back into the store, for the trouble regardless of the outcome. I really like the club and shaft combo, but they dont make the ft-3 anymore and since I am lefty it just makes it more of a pain.