Love great threads like this! (in for the updates) also great point there funkyfred about the points.
I had a driver issue where it was my fault (broke the Shaft) and I called Nike told them what happened. they were the nicest people to deal with I sent it in for review in hopes that maybe they would ever be so nice and fix it cause I was just not excited for buying a new shaft. I even sent them a FedEx prepaid label cause I head a feeling they would say no so I wouldn't have to pay more than i had to. Not only did they take the Driver they called me when it came in, then they called me same day to tell me that they were going to take care of me, then once I received the club they sent me a nice email thanking me for being a valued customer blah blah blah. Once i opened the box they upgraded me to the new of the year driver. I WAS SOOO SURPRISED!!! The kicker for me that made me feel like Nike was a great... My label was in the box :)
I am not saying you don't have a right to feel bad about your experience but in hearing you talk you are very bitter. take a min and reread what you wrote Logically and you will see that they made a rational effort in making things right. Was it what you wanted? Maybe not but it wasn't like they said F*** O** and left you to figure it out on your own. Which you where good enough to do anyway. Just think before going nuts and bashing a company.