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Some people learn in different ways. I am a big visual learner. I like to see it, work with it, figure stuff out myself.
If people are upset, odds are they are not going to listen or be in the mental state to learn the facts. It might be something left as an email or meeting on a different day.
Okay, so… what do you want then? The explanations from both Dave and I are accurate.
I find that the truth is generally the best explanation. Or, if everyone plays the same tees, just post the course handicap.
If they're not dumbbells, give them the info. Educate them a little. They can take it — they're adults.
Telling guys who don't carry "official" handicaps, who have never even looked at the USGA website, that the number they see from the league is their "Index" and not really the number of strokes they get for any particular round and instead, it's the number used to calculate the number of strokes they get, it just makes their eyes glaze over and then they complain to me, "that doesn't make any sense." These are not dumbbells either. (Well, some are.) For the most part they run insurance agencies, they're accountants, doctors, lawyers, etc. I'm just trying to come up with the simplest explanation possible.
Maybe I'll just give them the formula and have them figure it out on their own so they know why their "handicap" was what it was on a round just completed and what it will be next week. Either that and just not mention anything about the "Index" and just give them their course handicaps, both for the current round and for the round that follows.