My Golfsmith nightmare

[Ken1222]

For your reading entertainment below is a email I just sent to Golfsmith customer service (in the past I have spent basically all my money in Golfsmith and The Golf Warehouse, and have always been satisfied).
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I am writing to detail the nightmare I have experienced in the last 2 weeks with Golfsmith.
19 March - Since the shafts were too short, I returned my 675XC irons from order #xxxxxxxx to the local Golfsmith store in East Brunswick, NJ. They were mailed back to Texas that day, and told me it would take 4 business days to arrive.
25 March - Golfsmith customer service told me they have not processed the return since they were deluged with packages from the demo return promotion.
26 March - Golfsmith customer service told me they have not processed the return since they were deluged with packages from the demo return promotion.
27 March - Golfsmith customer service told me they have not processed the return since they were deluged with packages from the demo return promotion.
28 March - Golfsmith customer service told me they have not processed the return since they were deluged with packages from the demo return promotion.
01 April - Golfsmith customer service told me the clubs were received on the 24th, sent to production, fixed, and mailed back to me. When I asked what they meant by "fixed" he said I'd have to ask production. I was transferred to production and the lady told me she had no idea what they did to my clubs but she would check (I WILL NOT ACCEPT EXTENSIONS, I WANTED NEW SHAFTS) and I should call back on 02 April.
02 April - I called back and customer service told me that there is no one in production today or tomorrow, since they are helping out the shipping department due to the deluge of packages from the demo return promotion and I should try back on 04 April. Again, they could not tell me what was done to my clubs, only that they were shipped back to me.
GOLFSMITH CUSTOMER SERVICE IS A MESS AS FAR AS I AM CONCERNED. OBVIOUSLY THE PRODUCTION GROUP DOESNT COMMUNICATE WITH CUSTOMER SERVICE, WHO DOESNT COMMUNICATE WITH RETURNS. I AM TEMPTED TO CANCEL THE WHOLE ORDER AND GET A FULL REFUND AS SOON AS I RECEIVE THE CLUBS. I'LL JUST DIRECT ORDER FROM CALLAWAY.

[Wisco-Kid]

Well I guess its safe to say that the Golf Club Demo Promotion was a success for the customers and a nightmare for the shipping/receiving team.
Sorry to hear about your misfortune that sucks! Nothing more frustrating then dealing with customer service and waiting for you golf clubs.

[Dent]

Thats a shame. From other posts on here it sounded like they were better than that. But nothing beats BHM Golf.

[cockergod]

Customer service can be a pain!