Jump to content
Check out the Spin Axis Podcast! ×
Check out the Spin Axis Podcast!
IGNORED

my taylormade coustomer service nightmare

obsessedgolfer
 Share
Note: This thread is 6415 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Recommended Posts

obsessedgolfer Dedicated Member

obsessedgolfer

Posted
Posted

i wqs teeing up with my back up driver (tm r7 460) that i had bought new a couple months ago for about 150$. so i hit the ball and the club head goes flying about 100 yards on the and bounces on the cart path for another 50 yards. so my new club looks like it just got ran over by a 24 wheeler but there are no major dents the club head has is very heavily chipped and scratched. i call taylormade and they say to tkae it to an otherized tm dealer which i do the folloeing day. the guy in charge of club repair calls taylormade and they tell him to mail it in they ask me for my specs and i am pretty happy thinking i will be getting a new club. i get a my club back from tm they fixed the broken shaft but they did not do anything about the cosmetics or lack there of. so now i am stuck here with probably the ugliest looking club i have ever seen.

Burner 10.5* driver
Burner 3 wood GD Pershing Shaft
Burner 5 wood GD Pershing Shaft
Tour Burner irons
Rac black 52* Rac satin 60* Red x 3 pro v1


kekoa Dedicated Member

kekoa

Posted
Posted
I'm surprised. I am very happy with Callaway's customer service and would assume TM lives up to the same standards.

did you buy your back-up driver new?

obsessedgolfer Dedicated Member

obsessedgolfer

Posted
  • Author
Posted
i bought it new i saw it at my local golf shop and could not resist it was 150$ bucks so it was quit a steal

Burner 10.5* driver
Burner 3 wood GD Pershing Shaft
Burner 5 wood GD Pershing Shaft
Tour Burner irons
Rac black 52* Rac satin 60* Red x 3 pro v1


kekoa Dedicated Member

kekoa

Posted
Posted
i bought it new i saw it at my local golf shop and could not resist it was 150$ bucks so it was quit a steal

thats BS. the shop you purchased the driver at should take care of it on the spot with a brand new driver. I would call TM and complain. If they don't do anything, tell them they have lost you as a customer.


obsessedgolfer Dedicated Member

obsessedgolfer

Posted
  • Author
Posted
i did they keep opologizing and tellling me to send it to a club refinishing service which will cost me about 75$.

Burner 10.5* driver
Burner 3 wood GD Pershing Shaft
Burner 5 wood GD Pershing Shaft
Tour Burner irons
Rac black 52* Rac satin 60* Red x 3 pro v1


kekoa Dedicated Member

kekoa

Posted
Posted
i did they keep opologizing and tellling me to send it to a club refinishing service which will cost me about 75$.

nope. they should take care of it for free.

Example: I sent my clubs to callaway for adjustment. They only did the lie and not grips or length. For my troubles, they built be a brand new set and i had it in 3 days.

choran Established Member

choran

Posted
Posted
i wqs teeing up with my back up driver (tm r7 460) that i had bought new a couple months ago for about 150$. so i hit the ball and the club head goes flying about 100 yards on the and bounces on the cart path for another 50 yards. so my new club looks like it just got ran over by a 24 wheeler but there are no major dents the club head has is very heavily chipped and scratched. i call taylormade and they say to tkae it to an otherized tm dealer which i do the folloeing day. the guy in charge of club repair calls taylormade and they tell him to mail it in they ask me for my specs and i am pretty happy thinking i will be getting a new club. i get a my club back from tm they fixed the broken shaft but they did not do anything about the cosmetics or lack there of. so now i am stuck here with probably the ugliest looking club i have ever seen.

I had the exact same thing happen with my Ping G10, and they did the same thing. I haven't contacted them back about not fixing the scuff, but my scuff doesn't look too bad I guess (it only hit the path once). They did replace the shaft with n/c other than the fact I had to pay $8 to ship it there. Should I contact them and try to get it fixed (it happened about a month ago)?
In the bag:


Driver: Tour Burner 9.5* w/ Aldila VS Proto stiff shaft
Woods: Burner 15* 3 Wood w/ Fujikura, stiffHybrid: 503H w/ Aldila NV, stiffIrons: 755 3-9 w/ Project X 5.5 shaftsPitching Wedge: MP-T 47*Gap Wedge: MP-T 51*Sand Wedge: MP-T 56*Putter: Rossa SienaBall: Laddie/Laddie...

shortgame85 Great Member

shortgame85

Posted
Posted
You may wish to contact the TaylorMade customer service reps directly. I am sure there is a telephone number listed on the TaylorMade websitefor that purpose. Politely explaining to one of them what happened may result in a better conclusion than the one you described. While I have never tried this advice, nor needed to with TaylorMade, I have had great success speaking with the customer service reps with Callaway and MacGregor. Politeness and clarity are paramount to success.

Additionally, more attention to spelling and punctuation would certainly be appreciated anywhere, especially here.

shortgame85
In the Bag:
Driver: :TaylorMade: RBZ 9.5 Reg Flex
3 Wood :TaylorMade: RBZ Reg Flex
Hybrid: Ping G25 Hybrids 17*, 20*, 23*

Irons:Ping G25 5-Gap Wedge, Sr Flex, Vokey 56.14 Spin Mill NS Pro Reg, Flex

Putter: Bobby Grace Center Shaft 32"


obsessedgolfer Dedicated Member

obsessedgolfer

Posted
  • Author
Posted
I had the exact same thing happen with my Ping G10, and they did the same thing. I haven't contacted them back about not fixing the scuff, but my scuff doesn't look too bad I guess (it only hit the path once). They did replace the shaft with n/c other than the fact I had to pay $8 to ship it there. Should I contact them and try to get it fixed (it happened about a month ago)?

i think you should because ping is probably 2nd to callaway in coustemer service.

Burner 10.5* driver
Burner 3 wood GD Pershing Shaft
Burner 5 wood GD Pershing Shaft
Tour Burner irons
Rac black 52* Rac satin 60* Red x 3 pro v1


  • 4 weeks later...
mustangbryk Established Member

mustangbryk

Posted
Posted
taylormade will fix it call them direct. If not but some paint and fix it your self.
whats in my bag
Driver: Superquad 8.5 LOVE THIS CLUB
woods: R7 TP 3 wood
Hybrids: Burner 3
Irons: XD BurnersWedges:Vokey Spin Milled 56Putter: G5 ZINGBall:TP Black

Note: This thread is 6415 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing


  • Want to join this community?

    We'd love to have you!

    Sign Up

  • TST Partners

    PlayBetter
    Golfer's Journal
    ShotScope
    The Stack System
    FitForGolf
    FlightScope Mevo
    Direct: Mevo, Mevo+, and Pro Package.

    Coupon Codes (save 10-20%): "IACAS" for Mevo/Stack/FitForGolf, "IACASPLUS" for Mevo+/Pro Package, and "THESANDTRAP" for ShotScope. 15% off TourStriker (no code).

  • Posts

    • DeadMan
      Wordle Daily Puzzle

      By DeadMan · Posted

      Wordle 1,631 3/6 🟨⬜🟨🟨⬜ 🟨⬜🟨🟩⬜ 🟩🟩🟩🟩🟩
    • coachjimsc
      Wordle Daily Puzzle

      By coachjimsc · Posted

      Wordle 1,631 3/6 ⬜🟩🟩🟩⬜ ⬜⬜⬜⬜🟩 🟩🟩🟩🟩🟩
    • boogielicious
      Wordle Daily Puzzle

      By boogielicious · Posted

      Wordle 1,631 3/6 🟨⬜🟨🟨⬜ 🟨🟩🟩⬜🟩 🟩🟩🟩🟩🟩
    • Clemsonfan
      PRGR Launch Monitor

      By Clemsonfan · Posted

      Is it? I bought the Stack radar to replace my PRGR based on what Stack told me! When I am swinging for speed, the PRGR would miss 50%-80% of my backswings due to a higher speed. The stack seldom misses those- at least for me.
    • Clemsonfan
      Differential vs Course Handicap

      By Clemsonfan · Posted

      As an analyst by nature, I would like to compare the scores under both systems. It is something we can easily do if we have the data. I actually thought the new system was less fair to those whose game was on the decline - like mine! Old: Best 10 of last 20 scores with the .96 multiplier. Course handicap excluded course rating and overall par. New: Best 8/20. Course handicap includes course rating -par. My understanding is Stableford caps scores at Net double bogey like stroke play. If so, handicap should be slower to rise because you are only using 8 versus 10 scores. If I am missing something, I am curious enough to  want to understand what that may be. My home course tees that I play are 72.1/154 now. My best score out here is 82. When my game started to decline, my handicap didn’t budge for 13 rounds because of good scores in my first 8! I know I am an anomaly but my handicap has increased almost 80% in the past few years (with only a few rounds this year). For a few months I knew I was losing every bet because my game was nowhere near my handicap. I suspect I have steamrolled a few nuances but that shouldn’t matter much. When I have modeled this with someone playing the same tees and course, one good round, or return to form, will immediately reduce the handicap by some amount.
×
×
  • Create New...

Important Information

Welcome to TST! Signing up is free, and you'll see fewer ads and can talk with fellow golf enthusiasts! By using TST, you agree to our Terms of Use, our Privacy Policy, and our Guidelines.

  I accept