Footjoy CS

[Doctorfro]

Anyone have any experience with Footjoy customer service? I sent a pair of shoes back and was told they'd be processed immediately and a new pair would be sent out FEDEX. Ain't working that way. Is this normal? or did I run into a CS nightmare again.

[Dpricenator]

Call in and get one person to talk to and thier extenstion. This way you can call them back and bug that one person over and over until your shoes get sent out.

[Doctorfro]

Call in and get one person to talk to and thier extenstion. This way you can call them back and bug that one person over and over until your shoes get sent out.

Here's the deal: I called last Monday and talked to this lady who said if I would send the shoes to her attention she would make sure that replacements got out FEDEX immediately. I sent them UPS on Tuesday and she got them Thursday. I called today and talked to the same lady who sounded like the guy from SNL who was the compulsive liar "Oh yeah, those will get sent out...tomorrow...yeah, that's the ticket". It wouldn't bother me but I hate when people tell me they will do something and they don't do it. Those shoes have been sitting around their office for three business days and had I not called I may not have gotten replacements sent at all (they haven't been sent yet..getting ahead of myself). These shoes belong to my son who is on his school's golf team and he's already been without his good shoes for one match and will evidently be missing them for another (he would have been without them for three matches but today's got rained out) and will have to wear old shoes that hurt his feet. You would think in today's economic climate that companies would be bending over backwards to please their customers. I just would like people to be honest with me.

[Dpricenator]

It may be time to go over her head. or threaten to.