This is very common with all the Callaway made Ben Hogan, I had set of FTX same thing, put a little bit of good super glue on on the ferrel and using soft jaws in the a vice or vice grip twist the ferrel back into position. I wasn't too crazy on my set of ftx they hit the ball very low. I've 3 sets of the 99s apex, set of 92s and 79s, did have a set of 03s also by Callaway but too small a sweet spot for me. The Ben Hogan hybrids are absolutely incredible, also by Callaway and the ferrel s also come loose. I have 1,2,3. Usually only carry the 2 19 degree, its an incredible club goes miles, honestly I have a mizuno 4 wood thinking it would be a good gap, hybrid hits it further 15 degree 3 wood , hybrid only 5 yards off it, into the wind almost out hits. The hybrids are really something