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Taylor Made customer service.

WhiteMF

By WhiteMF,
in Clubs, Grips, Shafts, Fitting

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Note: This thread is 4991 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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WhiteMF Member

WhiteMF

The shaft in my R9 driver broke about 2 weeks ago just before the start of a round. I called customer service after the round and they told me to bring it to a taylor made retailer and they would take care of it.

Went over to my local golf galaxy and they took my driver and phone number and said they would give me a call when it was ready. No hassle at all just asked for my phone number and that was it.

Golf Galaxy had a playability guarantee going on with all callaway and taylormade drivers. I picked up the FT-iZ tour to play with until the R9 was fixed. Played 4 rounds with the new driver and received the call telling me my old driver was ready.

Brand new shaft and my driver was good to go. Hit a few on the simulator before I left because that's the only place other than the internet I can hit the ball 300+ yards and left the store a happy customer.

Thanks again taylormade.

In my C130 Bag

R9 460
Speed LD 3 & 5W
MP52 3-PW 52 & 56 Spin Milled White Hot 2 ball TP Black

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golfinanuj Member

golfinanuj

the same thing happened to my r9 460. How long did it take for it to get repaired? i had mine shipped out to taylormade on monday so im hoping to get it by next week.

In My Ping Hoofer 3 Team Bag:
Driver - R9 460 with Aldila ReAx 60 g
3 Wood - :titleist 909f2 with Aldila Voodoo Stiff
Hybrid - 585H 19 degree with Graphite Design YS 85
Irons - AP1 4-PW with TTDGHL S300 Wedges - Vokey SM Tour Chrome 54.11 & 58.08 Putter - Circa 62 No. 3 Ball - ProV1...

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Sandtrapper Member

Sandtrapper

thats good to hear. Ive heard some horror stories around about TM's customer service on some other issues so Im glad they handled you in a speedy fashion. I know when my shaft broke and I sent it back to titleist it certainly took longer than two weeks. However, they gave me the newest version of the v2 and didnt charge so that was nice!
Driver905R Proforce V2 Stiff 9.5*
3 Wood906f2 Proforce V2 Stiff 15*
Hybrid:CPR Stiff 18*
Irons: DCI 4-PW
Wedges: CG10 Black Pearl 52*,56*,60*Putter: Futura or Redneck BubbaBall: Pro V1
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ohiolefty Great Member

ohiolefty

I recently called TM about the adjustment settings on my R9 for lefties vs. righties. Got a swift response and the rep emailed me the diagram from the manual, only reversed, and did so instantly.

We'll see when something breaks, though.

Current Gear Setup: Driver: TM R9 460, 9.5, Stiff - 3W: TM R9, 15, stiff - Hybrid: Adams Idea Pro Black, 18, stiff - Irons: Callaway X Forged 09, 3-PW, PX 5.5 - SW: Callaway X Series Jaws, 54.14 - LW: Callaway X Series Jaws, 60.12 - Putter: PING Redwood Anser, 33in.

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bruce Dedicated Member

bruce

I cracked a driver head,same thing ,no problem,brand new driver.

aeroburner tp 10.5 stiff
superfast tp 2.0 3 wood stiff
Halo 25 and taylormade tp 19 degree hybrids
miura cb 202 and wedge
tp 52* wedge, tp 56* taylormade spider mallet putter

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Abe911 Newbie

Abe911

I'm a lefty and have a new R9 Supertri. I called customer service and they told me it didn't make any difference, the diagram was for both lefties and righties. Is it possible to email the correct diagram to me?

Thanks!
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