my taylormade coustomer service nightmare

[obsessedgolfer]

i wqs teeing up with my back up driver (tm r7 460) that i had bought new a couple months ago for about 150$. so i hit the ball and the club head goes flying about 100 yards on the and bounces on the cart path for another 50 yards. so my new club looks like it just got ran over by a 24 wheeler but there are no major dents the club head has is very heavily chipped and scratched. i call taylormade and they say to tkae it to an otherized tm dealer which i do the folloeing day. the guy in charge of club repair calls taylormade and they tell him to mail it in they ask me for my specs and i am pretty happy thinking i will be getting a new club. i get a my club back from tm they fixed the broken shaft but they did not do anything about the cosmetics or lack there of. so now i am stuck here with probably the ugliest looking club i have ever seen.

[kekoa]

I'm surprised. I am very happy with Callaway's customer service and would assume TM lives up to the same standards.

did you buy your back-up driver new?

[obsessedgolfer]

i bought it new i saw it at my local golf shop and could not resist it was 150$ bucks so it was quit a steal

[kekoa]

i bought it new i saw it at my local golf shop and could not resist it was 150$ bucks so it was quit a steal

thats BS. the shop you purchased the driver at should take care of it on the spot with a brand new driver. I would call TM and complain. If they don't do anything, tell them they have lost you as a customer.

[obsessedgolfer]

i did they keep opologizing and tellling me to send it to a club refinishing service which will cost me about 75$.

[kekoa]

i did they keep opologizing and tellling me to send it to a club refinishing service which will cost me about 75$.

nope. they should take care of it for free.

Example: I sent my clubs to callaway for adjustment. They only did the lie and not grips or length. For my troubles, they built be a brand new set and i had it in 3 days.

[choran]

i wqs teeing up with my back up driver (tm r7 460) that i had bought new a couple months ago for about 150$. so i hit the ball and the club head goes flying about 100 yards on the and bounces on the cart path for another 50 yards. so my new club looks like it just got ran over by a 24 wheeler but there are no major dents the club head has is very heavily chipped and scratched. i call taylormade and they say to tkae it to an otherized tm dealer which i do the folloeing day. the guy in charge of club repair calls taylormade and they tell him to mail it in they ask me for my specs and i am pretty happy thinking i will be getting a new club. i get a my club back from tm they fixed the broken shaft but they did not do anything about the cosmetics or lack there of. so now i am stuck here with probably the ugliest looking club i have ever seen.

I had the exact same thing happen with my Ping G10, and they did the same thing. I haven't contacted them back about not fixing the scuff, but my scuff doesn't look too bad I guess (it only hit the path once). They did replace the shaft with n/c other than the fact I had to pay $8 to ship it there. Should I contact them and try to get it fixed (it happened about a month ago)?

[shortgame85]

You may wish to contact the TaylorMade customer service reps directly. I am sure there is a telephone number listed on the TaylorMade websitefor that purpose. Politely explaining to one of them what happened may result in a better conclusion than the one you described. While I have never tried this advice, nor needed to with TaylorMade, I have had great success speaking with the customer service reps with Callaway and MacGregor. Politeness and clarity are paramount to success.

Additionally, more attention to spelling and punctuation would certainly be appreciated anywhere, especially here.

[obsessedgolfer]

I had the exact same thing happen with my Ping G10, and they did the same thing. I haven't contacted them back about not fixing the scuff, but my scuff doesn't look too bad I guess (it only hit the path once). They did replace the shaft with n/c other than the fact I had to pay $8 to ship it there. Should I contact them and try to get it fixed (it happened about a month ago)?

i think you should because ping is probably 2nd to callaway in coustemer service.

[mustangbryk]

taylormade will fix it call them direct. If not but some paint and fix it your self.