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Does a slight dent in driver head affect play?

dragonflyin
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Note: This thread is 6292 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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dragonflyin Well Established Member

dragonflyin

Posted
Posted
Stupid me allowed a friend (beginner) hit my superquad, and hit it so ugly that he put a tiny dent in the top toe area. Only noticed it today, but it still hit great. Probably only cosmetic, but since I keep my clubs in mint condition, aesthetic appeal plays big.

I'm going to the store to try to get warranty. Anyone else dealt with similar issues?

Driver:  R11S 10.5°, Fairway Woods:  909 F2 15.5°, Hybrid:  G10 21°

Irons:  Tour Preferred MC 4-P, Wedges:  Vokey SM 52.08, 56.10, 60.04

Putter:  Tei3 Newport II / Circa 62 #3, Ball:  Pro V1X / NXT Tour


Timothy D Watson Member

Timothy D Watson

Posted
Posted

I read all of the fine print on www.taylormadegolf.com regarding their warranties. The sum of it is that because "a third party" (a.k.a. your friend) broke it, the warranty is void. There were several other possible obstacles to getting your warranty honored, but not as definite as the before mentioned. They are:

Damage not "normal and customary"
Warranty only covers "defects in materials and workmanship"
Must originally be purchased from authorized dealer
"Original cash register receipt" required
Abuse, defacement, misuse, or neglect voids warranty

Sorry.


Grogger31 Well Established Member

Grogger31

Posted
Posted
I put a good size dent in my BRAND new (1 round) FT-5 this week.

I was taking a practice swing at the back of the tee box. Little did I know that there was a slightly raised rock hidden just under the grass. The result was a dime sized dent on the sole. I almost sh*t myself, but just kept my fingers crossed that it didn't effect performance.

Glad to report the damage appears to just be aesthetic. It's a bummer, though.

Driver: FT-5 9* Neutral
3 & 5 Wood: SuperSteel
Irons: ISI Beryllium Copper
Sand Wedge: Ben Hogan piece of
Putter: White Hot


dragonflyin Well Established Member

dragonflyin

Posted
  • Author
Posted
I read all of the fine print on

I did read the warranty statement, but I would like to hear from people who approached TM for a replacement. Was it successful? I just want to know if they follow their warranty in every case, or are they more lenient in real life...

Driver:  R11S 10.5°, Fairway Woods:  909 F2 15.5°, Hybrid:  G10 21°

Irons:  Tour Preferred MC 4-P, Wedges:  Vokey SM 52.08, 56.10, 60.04

Putter:  Tei3 Newport II / Circa 62 #3, Ball:  Pro V1X / NXT Tour


GaijinGolfer Super Member

GaijinGolfer

Posted
Posted
I dont think you can really get a warranty claim on that because its not the result of poor workmanship. They will deam it was caused by, "user abuse" and deny your warranty claim.

Whats in my :sunmountain: C-130 cart bag?

Woods: :mizuno: JPX 850 9.5*, :mizuno: JPX 850 15*, :mizuno: JPX-850 19*, :mizuno: JPX Fli-Hi #4, :mizuno: JPX 800 Pro 5-PW, :mizuno: MP T-4 50-06, 54-09 58-10, :cleveland: Smart Square Blade and :bridgestone: B330-S


chingali Well Established Member

chingali

Posted
Posted
I dont think you can really get a warranty claim on that because its not the result of poor workmanship. They will deam it was caused by, "user abuse" and deny your warranty claim.

Yes, exactly what I was thinking.

Think about it, you lend your new car to a friend of yours and he runs it in to a tree and puts a dent in the front end, are you going to take it back to the dealer and have a go at getting a warranty claim? Nah, I didn't think so.

BOMBINTHEDRIVER Member

BOMBINTHEDRIVER

Posted
Posted
I put a good size dent in my BRAND new (1 round) FT-5 this week.

Just to let you know - Callaway is known to have

extremely good customer service and to give people new clubs for a variety of circumstances.
TAYLORMADE FOR LIFE!
DRIVER: R5 Dual TP 10.5* Matrix Ozik Stiff
3 WOOD: Tour Burner 14.5* Matrix XCon5 Stiff
HYBRIDS: Tour Burner Hybrids 20* 23* Matrix XCon5 Stiff
IRONS: MB Smoke 5i-PW Project X Flighted 6.0WEDGES: Z TP 50.06(bent) 54.10 60.06PUTTER: Newport Studio Select 33.75"BALL: TP...

Grogger31 Well Established Member

Grogger31

Posted
Posted
Just to let you know - Callaway is known to have extremely good customer service and to give people new clubs for a variety of circumstances.

Do you really think this is something to contact them about? It was clearly my fault and I'm not one to take advantage ... have you had that kind of experience, bombinthedriver? Anyone else think it's worth a call to them?

Driver: FT-5 9* Neutral
3 & 5 Wood: SuperSteel
Irons: ISI Beryllium Copper
Sand Wedge: Ben Hogan piece of
Putter: White Hot


BOMBINTHEDRIVER Member

BOMBINTHEDRIVER

Posted
Posted
Do you really think this is something to contact them about? It was clearly my fault and I'm not one to take advantage ... have you had that kind of experience, bombinthedriver? Anyone else think it's worth a call to them?

Sure, you got nothing to lose. Do a quick search on this forum for Callaway Customer Service (or even Google for that matter!), nothing but rave reviews.

TAYLORMADE FOR LIFE!
DRIVER: R5 Dual TP 10.5* Matrix Ozik Stiff
3 WOOD: Tour Burner 14.5* Matrix XCon5 Stiff
HYBRIDS: Tour Burner Hybrids 20* 23* Matrix XCon5 Stiff
IRONS: MB Smoke 5i-PW Project X Flighted 6.0WEDGES: Z TP 50.06(bent) 54.10 60.06PUTTER: Newport Studio Select 33.75"BALL: TP...

BOMBINTHEDRIVER Member

BOMBINTHEDRIVER

Posted
Posted
Sure, you got nothing to lose. Do a quick search on this forum for Callaway Customer Service (or even Google for that matter!), nothing but rave reviews.

Forgot to add, if you call, be honest about it.

TAYLORMADE FOR LIFE!
DRIVER: R5 Dual TP 10.5* Matrix Ozik Stiff
3 WOOD: Tour Burner 14.5* Matrix XCon5 Stiff
HYBRIDS: Tour Burner Hybrids 20* 23* Matrix XCon5 Stiff
IRONS: MB Smoke 5i-PW Project X Flighted 6.0WEDGES: Z TP 50.06(bent) 54.10 60.06PUTTER: Newport Studio Select 33.75"BALL: TP...

Grogger31 Well Established Member

Grogger31

Posted
Posted
Forgot to add, if you call, be honest about it.

Oh, absolutely. I wouldn't think about being anything but honest. Appreciate the feedback!

Driver: FT-5 9* Neutral
3 & 5 Wood: SuperSteel
Irons: ISI Beryllium Copper
Sand Wedge: Ben Hogan piece of
Putter: White Hot


GaijinGolfer Super Member

GaijinGolfer

Posted
Posted
Yup, definetly be honest. No doubt they have heard all the excuses and BS stories you can imagine, so they are going to know if you are being dishonest.

Whats in my :sunmountain: C-130 cart bag?

Woods: :mizuno: JPX 850 9.5*, :mizuno: JPX 850 15*, :mizuno: JPX-850 19*, :mizuno: JPX Fli-Hi #4, :mizuno: JPX 800 Pro 5-PW, :mizuno: MP T-4 50-06, 54-09 58-10, :cleveland: Smart Square Blade and :bridgestone: B330-S


Grogger31 Well Established Member

Grogger31

Posted
Posted
Does anybody have any suggestions for what to say to Callaway if I call them? I feel kind of funny calling so I'm not quite sure what to ask them ... or ask them for.

Thanks again, and sorry for hijacking this thread.

Driver: FT-5 9* Neutral
3 & 5 Wood: SuperSteel
Irons: ISI Beryllium Copper
Sand Wedge: Ben Hogan piece of
Putter: White Hot


Grogger31 Well Established Member

Grogger31

Posted
Posted
Does anybody have any suggestions for what to say to Callaway if I call them? I feel kind of funny calling so I'm not quite sure what to ask them ... or ask them for.

Quoting and bumping myself, sorry. Anyone have a thought?

Driver: FT-5 9* Neutral
3 & 5 Wood: SuperSteel
Irons: ISI Beryllium Copper
Sand Wedge: Ben Hogan piece of
Putter: White Hot


  • 4 weeks later...
verse214 Well Established Member

verse214

Posted
Posted
Does anybody have any suggestions for what to say to Callaway if I call them? I feel kind of funny calling so I'm not quite sure what to ask them ... or ask them for.

Hi,

Are you kidding me about being worried about "not lying"? These companies make millions of dollars. You think that the club you paid 400-500 for cost that much to make? I'm not telling you to lie, but there's no shame in demanding a replacement especially if you have other callaway clubs. Get them to replace your driver.
Taylormade R9 TP 9.5*w/ Diamana Kai'li 70 S (SST PURE)
Callaway FT 3 Wood
Adams Pro Black Hybrid 20* w/ Voodoo NV8 S
MP-68 3-PW irons w/ KBS Tour X-flex (softstepped 1x)
Cleveland CG-12 52.10Cleveland CG-15 DSG 56.08 Vokey Limited Edition 60-V w/ KBS black nickel S-FlexCircle T Beached Center Shaft...

Lefty731PM Well Established Member

Lefty731PM

Posted
Posted
Hi,

Obviously not from your perspective. Good grief! What would give him the right to "demand" anything and to "get them" to do anything given that the problem would not qualify for a warranty claim?

Now...if he rang up or wrote a really nice letter explaining the situation, as a matter of goodwill they may well help him out, but I can guarantee that the approach you have suggested will get him nowhere.

tjy355 Dedicated Member

tjy355

Posted
Posted
Hi,

No shame in demanding that a club you damaged be replaced under warranty? This is an example of the kind of ethics that is sinking this country.


Note: This thread is 6292 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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