Tisk Tisk Verizon..

[Laxplayer201092]

So, TMobile decided to drop my familys account, as my sister was roaming constantly in wyoming, so we picked up verizon, who has a tower in Laramie. One of the three phones i was offered was the Glyde, a touch screen phone that slides into a key board. All was well for about 3 months with it, until it started being funky, you couldnt touch buttons on the screen, you couldnt type a message without the cursor moving around the screen, and blank spots would commonly occur when typing messages. So i go to verizon, explain, and they update my phone, i was on software #5, The current phones were on numer 25. they update it, i get in the car, and its just as bad, i go back in, and they give me a brand new glyde. TAke it home, same problems. Come back two days later, i get another new glyde. SAME PROBLEMS. Except this one was already four updates behind, it was on #25, and the updates were on 29, IN TWO DAYS! So today i am going over there and asking for a new Phone, blackberry, something without a touch screen.

Anyone else have any stories like this?

3 phones broken in under a week...Crazy!

Brian.

[julie_m]

Yep - I took my good friend in three times in one month for replacement Verizon phones.

[deronsizemore]

So, TMobile decided to drop my familys account, as my sister was roaming constantly in wyoming, so we picked up verizon, who has a tower in Laramie. One of the three phones i was offered was the Glyde, a touch screen phone that slides into a key board. All was well for about 3 months with it, until it started being funky, you couldnt touch buttons on the screen, you couldnt type a message without the cursor moving around the screen, and blank spots would commonly occur when typing messages. So i go to verizon, explain, and they update my phone, i was on software #5, The current phones were on numer 25. they update it, i get in the car, and its just as bad, i go back in, and they give me a brand new glyde. TAke it home, same problems. Come back two days later, i get another new glyde. SAME PROBLEMS. Except this one was already four updates behind, it was on #25, and the updates were on 29, IN TWO DAYS! So today i am going over there and asking for a new Phone, blackberry, something without a touch screen.

I'm curious as to what you mean by T-Mobile decided to drop your family's account? They don't just drop accounts...

Also, your sister knows that T-Mobile doesn't charge anything extra for roaming right? It's essentially no different than using a T-Mobile tower. As for your phone problems, it's unfortunate, but it happens. I don't have much experience with Verizon, but hopefully they will work out a deal with you although I doubt they'll be replacing it with a different phone (unless you purchase it) although it's possible. The thing is that Verizon simply has no way of knowing if the phone software is faulty or if it's user abuse that is causing the problems and they are not likely to just keep replacing/fixing phones for free. I used to work for T-Mobile and you'd be amazed at some of the stuff I've heard from people. Working as a sales rep for a cellular company is something that I wouldn't wish on anyone. Those who have never worked there simply have no idea. In the end it's the honest customers that get the raw end of the deal because they may honestly have something wrong with their phone, but there's only so much the company will do in those situations to fix the problem before they just make you buy another phone when 99% of the customers that have phone problems is because of them dropping it, getting it wet, etc.

[ERC7.5]

I had the original Chocolate (VX8500 I believe) and had a lot of problems with it. I asked them if I could get something different after replacing it for the 3rd time. They told me that if the 4th phone blows up....then I can switch. Never made it to that point though.

[julie_m]

Yep - I took my good friend in three times in one month for replacement Verizon phones.

Just got the word today, she'll be getting her 4th phone since she got these things around the start of the year.

[-BAMA-]

ive broken 4 phones in the last 2 yrs (all verizon).. so they recommended i get the casio g'z one phone. (the waterproof, shockproof, and dustproof phone)

well im happy to say it really is waterproof and shockproof.. i submerged it in a sink full of water... no issues.. and i teed it up and whacked it with a 9 iron at 3/4 swing.. it sailed 40 yards before hitting the fence.. picked it up, put the battery back in, and it came on and worked like it was new...

tough little phone.. i should try my driver on it next...

[The Rambler]

I wish my Juke would brake... the things a tank

[Laxplayer201092]

I wish my Juke would brake... the things a tank

Juke? JUKE? i am gonna send you a new phone hahaa

T Mobile sent my family a letter saying that Laramie Wyo is not in their coverage area, so they would no longer be willing to keep our account. I do recall them using the word roaming a few times..

[deronsizemore]

T Mobile sent my family a letter saying that Laramie Wyo is not in their coverage area, so they would no longer be willing to keep our account. I do recall them using the word roaming a few times..

That's weird. At any rate, they probably did tell you that you would be roaming. If they for whatever reason decided to close a tower or two in the area then they likely picked up roaming agreements with AT&T; or some other carrier to use their towers. Like I said though, you shouldn't be afraid of the word "roaming." When I worked there that word was enough to strike a lot of fear in the customers but it really means nothing. T-Mobile doesn't charge to roam and it basically just means that you'll be using another carrier's tower in that area, so instead of your phone saying "t-mobile" your phone will say "ATT" or whatever on the screen. You're not charged any differently.