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A story of excellence in Customer Service...

halcon
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Note: This thread is 5794 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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halcon Well Established Member

halcon

Posted
Posted
I want to share my experience with GustBuster, a company specialized in umbrellas; they have a product that is second to none in quality (they make the double canopy umbrellas for Titleist and other brands), and their customer satisfaction policy is just beyond my expectations.

I bought my double canopy umbrella (FJ DryJoys) because I live in southern Texas, where both the sun and the wind are constant factors when I play. I was very happy with my umbrella, good looking, well constructed, wind proof and the handle fits perfectly in the umbrella holder of my Clicgear pushcart.

Anyway, the first time I use the umbrella, at about the fifth hole, the wind turned my cart to its side (the umbrella was open and secured in the umbrella holder). Even when when the construction of the umbrella is sturdy, the a couple of the stretchers didn't resist and broke.

I was very angry because this is not a cheap umbrella, so when I got back home I tried to contact FJ and GustBuster for a replacement for the broken pieces. I got quick responses from both: FJ don't manufacture the umbrellas, so they replied that they couldn't help me (understandable). GustBuster (a guy named Evan) also respond quickly; they didn't have the stretchers, but they offer to send me a new umbrella for free!!!

I explain Evan that this was not a warranty claim, since I basically broke the umbrella. He didn't care, he asked me to send him a picture of the umbrella (to check the model), and he sent me a new one. I didn't even had to send him the broken one back! (He said he didn't want me to spend in shipping).

In resume, the next time you are looking for an umbrella, consider GustBuster, it is an excellent option; you will not be disappointed.

Clubs in my bag: TaylorMade R7 SuperDeep TP 9.5° Fujikura Speeder 757 S | Titleist 906F2 13° AccuFLEX ICON FH X| Adams Idea Pro Black 18° Aldila NV Pro 105-S| Mizuno MP-57 3-7; MP-32 8-P PX6.0 | Mizuno MP T-10 54.09, 60.05
My bags and cart: Titleist Carry Bag | Mizuno Omega V + Clicgear 2.0


VolunteerGolfer Established Member

VolunteerGolfer

Posted
Posted
Always good to hear of a company that takes care of its customers.

Driver - Speedline Fast 10: 10.5 Matrix HD Stiff
Woods - Big Bertha 5 wood
R9 4 wood
Irons - 07 X Forged 4-PW
Wedges - X Forged 50, 54, 58 Vokey Spin Milled 64Ball - Tour i Gamer V2


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