Submitting Bugs with the Site

[iacas]

Now that we've got a partner in Huddler who is constantly working to improve the site (unlike before with vBulletin), it's a good time to share with y'all an easy way to "file a bug." Filing a bug properly - with lots of good info - makes it easier for Huddler to find and ultimately fix the bug.

To report a bug, in order of preference,

1. Submit it as a thread on this forum
2. Send an email to support@thesandtrap.com
3. Send a PM to me, iacas,

Here's a sample form you can copy and paste when reporting a bug:

---

What is broken: Briefly describe the problem you're having or the bug you're seeing.

Where was I (include URL)?: Tell us where you were on the site - viewing a forum thread, reading a PM, performing a search, editing your profile...

Browser Version/Operating System: Visit http://whatsmyuseragent.com/ and copy/paste the results here.

How many times? (Number of times you saw this problem, ex: only once, or it was repeatable, was it intermittant?)

Date? (when did this problem start happening to the best of your knowledge)

Steps to Reproduce (each step you took, even if it seems unrelated or obvious, put it in a list like this):

Expected: What result did you expect to happen?

Screenshot: A picture really is worth a thousand words sometimes.

For assistance with capturing screenshots of your error on your computer:

Mac: http://graphicssoft.about.com/od/screencapturemac/ht/macscreenshot.htm

Windows: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

[iacas]

Here's a sample bug report:

What is broken: I’m unable to post a reply to a thread in the Golf Talk forum. I get an error that says "You're unable to post because this is a sample bug report so there's no actual reason!"

Where was I (include URL)?: http://thesandtrap.com/thread/123456/sample-thread#post-654321

Browser Version/Operating System: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_6; en-us) AppleWebKit/533.19.4 (KHTML, like Gecko) Version/5.0.3 Safari/533.19.4 - Mac OS X 10.6.6

How many times? I can't post. I've tried several times (at least four). I get the same error every time.

Date? Four minutes ago, today.

Steps to Reproduce (each step you took, even if it seems unrelated or obvious, put it in a list like this):

I logged into my account

I clicked on forum in the header

I visited the “Golf Talk” forum

I clicked on the “sample thread” thread title

I clicked on page 5

I quoted “username”’s post

I typed in the quick reply box at the bottom of the screen

I added a video from Youtube (here’s the Video: http://www.youtube.com/watch?v=golfvideo0ZQ)

I clicked “reply”

I got the error message I quoted above.

I went back into the forum thread, but did not see my post.

I tried several more times and got the same error message.

Expected: The post should go through!

Screenshot: (No screenshot because I made this one up, but you can attach one for sure.)