Jump to content
Subscribe to the Spin Axis Podcast! ×
Note: This thread is 7400 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Recommended Posts

Posted
I've recently had a unfortunate experience with TM's Customer Service.

Here's what happened:

I purchased a NEW TM 510TP w/an Aldila Prototype 65X from eBay (but also a brick an mortar shop). After 2 sessions at the range it developed a rattle in the head--very noisy! I took it to my local golf shop who called TM. TM told my shop that they COULD NOT do anything with the club b/c it was not meant for general sale. It was only meant for 'tour' use. In short, I'm stuck with a 510TP with a bad rattle!

As it stands, I sent it back to the shop where I bought it and I'm waiting for a verdict.

Consider this a heads up when buying anything that is meant for tour use---it may not fall under the typical warranty!

Anyone else have a similar experience?

Any recommendations?

What's in My Bag?

Driver: Taylor Made 510TP 8.5 w/proto Aldila NV 65X
Wood: PT 15 bore thru, X100
Hybrid: 503H, 19 deg, S300Irons: 680, 3-PW, Freq. Matched X100Wedges: Black Nickel Vokey 54.10, 60.08Putter: Scotty Cameron Newport Oil CanBall: ProV1x


Posted
I would call TM directly and tell them the story. I can see them charging you for the repair, since any warranty on the club would be voided when it changed hands. But they should still be able to fix it for you. TM does sell a line of Tour Preferred clubs, so maybe what you have is a tour prototype.

If TM doesn't give you satisfaction, I'd take it back to where you bought it and demand a refund or trade. And I wouldn't buy anything from TM again, if they won't even repair the club for you.

in the bag today:
Driver: TaylorMade R9 10.5° (Fujikura Motore 65 stiff)
3-wood: Tour Edge Exotics XCG (Aldila DVS Fairway 75 stiff)
hybrid: Sonartec Md 21° (UST Proforce V2 Hybrid 85 stiff)
4-PW: Titleist 755 (Titleist TriSpec Regular)Wedges: Titleist Vokey Design 252.08 bent to 50.5° (Oil...

Awards, Achievements, and Accolades

Posted
Without knowing the specifics of the sale, I can say that if the product was not a retail product, but something that fell of the back of the tour van, it doesn't fall within our warranty process -- namely because the retailer must not have bought it from us. Definitely contact TaylorMade customer service and see if they can help, if not, let me know and I will check into it.

Jason
Posted
Hey you can do what I did about that rattle. I had a ping tisi driver that rattled. But it was like a medicus. If I had a perfect tempo swing it didn't rattle. I called it the maraccicus or the driveicus. I never fixed it. Then one day the whole freaking thing fell apart.

Posted
Thanks for the replies folks!

Right now, I'm waiting to get it back from the brick and mortar shop I bought it from (I purchased through eBay though). I never thought that TM wouldn't warrantee something that was clearly a TM club.

At one point, I did contact TM directly. They said they would take care of it, I just had to take it to a authorized TM dealer. Once I got there, he made the call to Customer Service and it was the same old story....it's a tour club....we can't do anything.

I appreciate the offers for assitance and I may take you up on it. I'm just going to wait and see what the shop says....

I'll keep everyone posted!

What's in My Bag?

Driver: Taylor Made 510TP 8.5 w/proto Aldila NV 65X
Wood: PT 15 bore thru, X100
Hybrid: 503H, 19 deg, S300Irons: 680, 3-PW, Freq. Matched X100Wedges: Black Nickel Vokey 54.10, 60.08Putter: Scotty Cameron Newport Oil CanBall: ProV1x


Posted
The latest word on my TM ordeal:

TM is stepping up!

The shop where I bought it got in touch with their tour rep. They told me that it'd be taken care of. If that mean a new R7TP, I might end up a TM guy for life!

What's in My Bag?

Driver: Taylor Made 510TP 8.5 w/proto Aldila NV 65X
Wood: PT 15 bore thru, X100
Hybrid: 503H, 19 deg, S300Irons: 680, 3-PW, Freq. Matched X100Wedges: Black Nickel Vokey 54.10, 60.08Putter: Scotty Cameron Newport Oil CanBall: ProV1x


Note: This thread is 7400 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



  • Want to join this community?

    We'd love to have you!

    Sign Up
  • TST Partners

    PlayBetter
    TourStriker
    Golfer's Journal
    ShotScope
    The Stack System
    FitForGolf
    FlightScope Mevo
    Direct: Mevo, Mevo+, and Pro Package.

    Coupon Codes (save 10-20%): "IACAS" for Mevo/Stack/FitForGolf, "IACASPLUS" for Mevo+/Pro Package, and "THESANDTRAP" for ShotScope. 15% off TourStriker (no code).
  • Posts

    • Day 12: did the yardstick putting drill for a bit while watching tv. 
    • Hole 6, 185 uphill par 3, wind out of the right. I hit a 7 iron to 5-FT left of the pin. The ball landed about 185.5 yards. I drained the putt for a birdie, and most likely a skin.  2nd place is more of a best swing made. 110 yard wedge shot, where I did what I wanted in the back swing and downswing.  I hit a 75% partial wedge 95%. It was flushed, flighted, and beautiful to watch fly over the green. 🤣. I will need to redial in the wedges sometime. Since I am making an effort to make my former 3/4 swing length my full swing length. 
    • Is that like "the longest yardstick you can find"? I don't have Airtags but I'd call all of them Airtags too.!
    • Yea, that makes sense.  I remember an Open tournament when they brought out the wind meter one day because balls were being blown around the green. I think it was 45+ sustained, which probably means 60 mph gusts.  I think for the most part, it isn't something that needs to be taken into account.  Also, a golf ball is designed to optimally move through the air. It has better aerodynamics than a sphere.  Thanks for your expertise on this. That makes sense. I know about how wind diminishes the lower in height you go. I didn't know it went near zero at the ground. I deal more with tall structures (utility poles), and we have to take into account height and impacts of wind on the pole. A bit of experience, but wasn't sure how close to zero, non-impactful it was on the golf ball on the ground. 
    • Day 2 (7 Aug 25) - More work on tempo with mid-irons, moved to wedges for the balance of the drill.  
×
×
  • Create New...

Important Information

Welcome to TST! Signing up is free, and you'll see fewer ads and can talk with fellow golf enthusiasts! By using TST, you agree to our Terms of Use, our Privacy Policy, and our Guidelines.

The popup will be closed in 10 seconds...