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timtheputterman is the Soup Nazi

post #1 of 43
6/4/10 at 5:27am
Thread Starter 
For those of you who shop on eBay for golf clubs, you're no doubt familiar with timtheputterman. For those of you who don't, he's known for selling clubs at affordable prices but can be difficult to deal with. I knew he could be cantakerous from reading posts by others and also by the fact he never returned any e-mails I sent him concerning items he had for sale. Knowing this, I decided to take my chances and purchased a couple wedges from him. The clubs were perfect, however, he was supposed to combine them into one shipment and save me some shipping charges. After some back and forth e-mails and a condescending tone on his part, he finally refunded my extra shipping charges and left me positive feedback. I thought this was the end of story.

So, I decided to buy a couple more of his wedges only to find I was blocked and he wouldn't return any of my e-mails as to why.

This got me imagining him as the Soup Nazi character from Seinfeld. As long as you order your clubs without question, give him your money and get the hell out, you'll be fine. If you break any of his rules...NO CLUBS FOR YOU!
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post #2 of 43
6/4/10 at 5:31am

Re: timtheputterman is the Soup Nazi

dang, Im watching a vokey of his too.lol
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post #3 of 43
6/4/10 at 5:34am
Thread Starter 

Re: timtheputterman is the Soup Nazi

Originally Posted by alomar123 View Post
dang, Im watching a vokey of his too.lol
You'll be alright. Just remember, money in your right hand, one sentence, step to your left and you'll be fine.
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post #4 of 43
6/4/10 at 5:58am

Re: timtheputterman is the Soup Nazi

Some ebayer sellers are hiding behind good feedback stats only because buyers you can no longer tell the truth in their feedback, ie you can only give +ve comments.
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post #5 of 43
6/4/10 at 6:03am

Re: timtheputterman is the Soup Nazi

Is this the guy from Wellington, FL? I've never bought anything from him, but seen a lot of his stuff
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post #6 of 43
6/4/10 at 6:34am
Thread Starter 

Re: timtheputterman is the Soup Nazi

Originally Posted by JaredSS View Post
Is this the guy from Wellington, FL? I've never bought anything from him, but seen a lot of his stuff
Yeah, I think that's him. I can't see his ads anymore since he blocked me. He sells a ton of stuff.
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post #7 of 43
6/4/10 at 6:42am

Re: timtheputterman is the Soup Nazi

If he sells a lot of stuff he probably gets a million emails/msgs a day
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post #8 of 43
6/4/10 at 6:45am

Re: timtheputterman is the Soup Nazi

Yeah but its most likely his job.
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post #9 of 43
6/7/10 at 5:05am

Re: timtheputterman is the Soup Nazi

I've bought from him. Nothing negative.
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post #10 of 43
6/7/10 at 5:34am

Re: timtheputterman is the Soup Nazi

With every buyer that complains about a seller... there is a matching story of a seller complaining about a buyer.
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post #11 of 43
6/7/10 at 11:00am

Re: timtheputterman is the Soup Nazi

its just basic customer service, he sells a ton of stuff so he should have staff to deal with questions and shipping stuff.

i was going to buy something from him but he didnt respond to my combined shipping question so i didnt buy. if a seller doesnt respond when they are trying to make a sale what chance is there of them responding if theres a problem.

internet selling is no different to a store, imagine if you walked into a store and tried asking questions to a salesman and he just stood there and said nothing then walked away, you wouldnt buy from that store, you wouldnt go back either.
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post #12 of 43
6/7/10 at 12:51pm

Re: timtheputterman is the Soup Nazi

I didn't ask him any questions, but his shipping was fast and left me positive feedback right away, so I would buy from him again.

It was a Cameron Laguna 1.5 putter that said it was putted a few times... when it came it still had the plastic on the grip and the head looked perfect, no marks, so I'm happy.
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post #13 of 43
6/7/10 at 5:35pm

Re: timtheputterman is the Soup Nazi

The 80/20 rule applies to customer service also. 20% of your customers account for 80% of your customer service cost. Companies often lose money on that 20% of customers due to the cost of providing them customer service.

Companies are in business to make a profit, and there are a lot of ways to do that. One way is to provide top-notch custoerm service to everyone, but that means raising prices for 100% of their customers to account for the extra cost of servicing the 20% of high maintenance customers.

The other way is to lower prices for 100% of their customers, not provice extra customer service for the 20% of high maintenance customers, and allow that 20% to go somewhere else. It may seem ironic, but yes sometimes you do make more money by having fewer customers. Example:

8 customers, gross sales profit = 8$ total, total customer service cost = $1.
2 customers, gross sales profit = $2 total, customer service cost = $3.

If he keeps all 10 customers, his total gross profit is $10, but his total customer service cost is $4, so he has a net profit of $6.

If on only sells to the 8 low mainenance customers, his gross sales profit is only $8, but his total customer service cost is only $1, so his net profit is $7.

He actually makes more money ($7 instead of $6) by selling to fewer customers.

It sounds like tim is actually a pretty good businessman. Low prices and high customer service are a deadly combination. Few businesses can stay in business long doing that. You want high customer service, go someplace that charges high prices.
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post #14 of 43
6/8/10 at 2:06am

Re: timtheputterman is the Soup Nazi

i hardly think asking a question about combined shipping before you buy is being a high maintenance customer
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post #15 of 43
6/8/10 at 2:27am

Re: timtheputterman is the Soup Nazi

Honestly... I find this thread to be in very poor taste.

You admitted you received the item you purchased, it was as expected, it came on time, and you did get your refund for shipping overage. Then you go to a forum and publicly bash the guy because he chooses not to do business with you anymore... he does have that right you know.

As a person that sells on eBay, I have blocked the entire country of Thailand because of problems... what does that make me?
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post #16 of 43
6/8/10 at 2:54am

Re: timtheputterman is the Soup Nazi

Originally Posted by TinCupTampa View Post
Honestly... I find this thread to be in very poor taste.

You admitted you received the item you purchased, it was as expected, it came on time, and you did get your refund for shipping overage. Then you go to a forum and publicly bash the guy because he chooses not to do business with you anymore... he does have that right you know.

As a person that sells on eBay, I have blocked the entire country of Thailand because of problems... what does that make me?
The point is he is refusing to sell to him now, even though he did nothing wrong. It may be his right, but it is kinda screwed up. It was a low ball move on his part, and it does make him look bad.
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post #17 of 43
6/8/10 at 3:32am
Thread Starter 

Re: timtheputterman is the Soup Nazi

Originally Posted by TinCupTampa View Post
Honestly... I find this thread to be in very poor taste.

You admitted you received the item you purchased, it was as expected, it came on time, and you did get your refund for shipping overage. Then you go to a forum and publicly bash the guy because he chooses not to do business with you anymore... he does have that right you know.

As a person that sells on eBay, I have blocked the entire country of Thailand because of problems... what does that make me?
Why Thailand? I spent some time there while in the service and found them to be a very polite and honest society. With that said, I saw a show there that would blow your mind. If a Thai girl ever challenges you to a game of ping pong, suggest bowling instead. Talk about bad taste.

Settle down, Francis. I'm just providing a craniums up to the other people on the forum who may be thinking of purchasing from this seller. I'm definitely not telling them to avoid the guy, but I'm letting them know that he may be a difficult seller, a la, the Soup Nazi from Seinfeld. I don't see any harm in that and I definitely don't see how you could call it bad taste. Hell, do a search, I'm not the first guy to complain about his customer service.

Finally, I sent him an e-mail asking why I was blocked and got a reply that borders on the absurd. I wish I could post it here but that would be in bad taste.
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post #18 of 43
6/8/10 at 4:58am

Re: timtheputterman is the Soup Nazi

This is why customer is more important than ever with the internet, if you have a good experience you tell a few people. If you have a bad experience you can go one every blog you can and blast away.

bong_crosby and everyone else should be able to warn people
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