Customs Issues Shipping Clothing to Canada

[Dent]

www.subseventy.com

It has been my first bad experience with buying Golf goods online. I purchased a belt from them on August 16th, and thankfully they give you a little bit of info on their site on what is going on with your order.

It took 2 weeks just for the goods to be shipped out, it is now September 22nd and I still have not recieved anything, nor gotten a tracking # or any update from them.

Here's the worst part:

When I try to fill out their online contact us form, I get an error when I click Send, saying there is an error in the website code. Which is a joke.

Now, after trying to call the number that they provide several times.. the number isn't even real!!!

Watch out buyers.

Time to submit a dispute to paypal?

[joshtpa]

I called the number on the website Dent, and they answered after the 2nd ring. You might want to give them a call. THey seemed really nice on the phone. I just asked about shipping procedures. I have ordered from them and everything came in just fine. I dont know why you are having problems.

But the number is real.

[julie_m]

Time to submit a dispute to paypal?

Submit a dispute. They're very helpful - but it takes forever. (Paypal gives them a month, if I remember right). So you can always submit it now, and there's the option to cancel it if you receive the item.

I lost only about $12 to a guy who never sent me anything...he didn't even respond to the Paypal dispute, so they gave me my money back.

[Dent]

Hmm.. It may have been my mistake then, I wouldn't know the Area Code or what not to dial. I tried 1-then their number and that didn't seem to work.

When I just dial their number it does not work.

[julie_m]

Birdieman answered as I did - try calling, I'm just saying if you decide to dispute, you don't have to wait.

Good luck!

[joshtpa]

Before we jump on and make a thread about how bad a company is and that there number isnt real, lets check them out first. These guys have been great for many and answered on the 2nd ring I called. Thats how companies get bad raps without doing anything wrong.

There are enough bad companies out there, lets keep some good ones around. SOmeone doing a search on here, all of the sudden reads this thread title and thinks the worse.

[Dent]

Before we jump on and make a thread about how bad a company is and that there number isnt real, lets check them out first. These guys have been great for many and answered on the 2nd ring I called. Thats how companies get bad raps without doing anything wrong.

I agree, I made the mistake on the title. I apologize. Just really frustrated on the service. I should get some kind of tracking number or something no?

[joshtpa]

Yes, you should get a tracking number. But some places dont send them. But give them a call and I am sure they can help.

[Dent]

Hmm.. It may have been my mistake then, I wouldn't know the Area Code or what not to dial. I tried 1-then their number and that didn't seem to work.

^

| It just gives me 9 numbers, and when I try to dial them, it said It couldn't complete my call.

[iacas]

^

Sounds like your parents blocked international calling.

[joshtpa]

I dont know about Canada dialing to the US. Keep in mind that things go a little slower when shipping in between countries. Didnt we just have a thread about you having trouble getting clubs before? Patience is a virtue. I agree you should have received a tracking number, but the same exact thing happened again. Bad luck I guess.

[Dent]

Sounds like your parents blocked international calling.

That could be a possibility, but If I recall, they purchased an "unlimited long distance" package.

I dont know about Canada dialing to the US. Keep in mind that things go a little slower when shipping in between countries. Didnt we just have a thread about you having trouble getting clubs before? Patience is a virtue. I agree you should have received a tracking number, but the same exact thing happened again. Bad luck I guess.

Correct, but my clubs came from a further distance and still arrived faster than this. Bad luck I guess. Perhaps I should start ordering from Canadian Distributors

[joshtpa]

I think your clubs came from TX. This from AZ, not much difference. I assure you, this company is in business and very good to deal with. Maybe change the title of the thread to "Questions about Sub Seventy"? Just a thought

[Harry Longshanks]

Calling the U.S. from Canada should be 1+ the ten-digit number on their website.

From a cell phone, the 1 may not be necessary.

[iacas]

That could be a possibility, but If I recall, they purchased an "unlimited long distance" package.

I don't know how it works in Canada, but an "unlimited long distance" program in the U.S. lets you call anywhere, long distance... in the U.S.

[Harry Longshanks]

I don't know how it works in Canada, but an "unlimited long distance" program in the U.S. lets you call anywhere, long distance... in the U.S.

Mine too. Canuckistan is extra . . . even though it's closer to me than 95% of the U.S.

[Smallville]

Really? Time Warner Cable Digital Phone (VOIP) is free to Canada. Or is supposed to be . . . I have yet to call Canada yet though!

Unfortunately calls to the U.K. is not free Bad for us since my wife's family lives there.

[Dent]

I think your clubs came from TX. This from AZ, not much difference. I assure you, this company is in business and very good to deal with. Maybe change the title of the thread to "Questions about Sub Seventy"? Just a thought

If I can figure out how I will. thanks. And sorry for the title.

Calling the U.S. from Canada should be 1+ the ten-digit number on their website.

Thanks harry.

I don't know how it works in Canada, but an "unlimited long distance" program in the U.S. lets you call anywhere, long distance... in the U.S.

you're probably right, I'm just dumb and don't know much about any of this.