Kudos to Dynamic Brands

[308 Ragin Cajun]

In august, i bought a Datrek Super Lite Stand Bag on line from Global Golf. Sunday, while playing, The strap on the golf cart came loose and the bag and clubs fell off. One of the stand legs snapped off. Monday, I contacted Dynamic Brands, which is the parent company of Datrek. They also own Bag Boy, Burton, and a couple other makers of bags, carts, etc., to see if they had replacement parts available. The lady asked what happened, and how old the bag was, and said they would handle it under warranty. She sent me an e mail with the required information- proof of purchase, serial # and pictures of the bag., and said it would take a couple of days to process.. i sent them  the required info, and at about 4:30 PM, i received another email saying that they were sending me a warranty replacement. No questions asked. I was impressed with the promptness and courtesy with which his situation was handled, since i may get my new bag in time to use it in the club championship this weekend. No muss, No fuss.

Edited October 23, 2018 by 308 Ragin Cajun
Correct mispells

[boogielicious]

2 hours ago, 308 Ragin Cajun said:

In august, i bought a Datrek Super Lite Stand Bag on line from Global Golf. Sunday, while playing, The strap on the golf cart came loose and the bag and clubs fell off. One of the stand legs snapped off. Monday, I contacted Dynamic Brands, which is the parent company of Datrek. They also own Bag Boy, Burton, and a couple other makers of bags, carts, etc., to see if they had replacement parts available. The lady asked what happened, and how old the bag was, and said they would handle it under warranty. She sent me an e mail with the required information- proof of purchase, serial # and pictures of the bag., and said it would take a couple of days to process.. i sent them  the required info, and at about 4:30 PM, i received another email saying that they were sending me a warranty replacement. No questions asked. I was impressed with the promptness and courtesy with which his situation was handled, since i may get my new bag in time to use it in the club championship this weekend. No muss, No fuss.

 

Good to hear. Thanks for posting.