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Big-Up to Yes! Golf / C-Groove putter problem resolved...............

sevenfourate
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Note: This thread is 7707 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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sevenfourate Well Established Member

sevenfourate

Posted
Posted
After having a few problems with a brand new putter that had a 2 inch extension in it from the factory to make it 34 inches,and then being given a 35 inch as a replacement that then was found to have a 3 inch extension in it to make 35 inch i wrote an email to Yes! UK.

The managing director replied straight away,couldnt say sorry enough on the reps / factories behalf,was disgusted at the fact the putter ever left the factory in that state and that no-one seemed in the least bit interested,and has offered me any putter i choose from their range,custom fitted (any spec i choose) and delivered to my door this week with no charge.

Apparently all putters sold in the UK are normally assembled/checked and then sent out to sales outlets.They ran out of stock and had some pre-assembled putters sent across from the states.These were the problem ones, and they couldnt be checked as grip etc was already on - hence the UK never knew about the issue of sending supposedly new putters out with extensions in,as the US has supposedly been "...tinkering with shafts on some models.." !!!!!

Theres plenty to moan about,but this guy/company in the end came up trumps and has gone out of their way to help a customer.

10.5 deg Titleist 905T.S-flex Graph-design purple ice.
TaylorMade 200 3wood.S-flex Graph-design purple ice.
19 deg Taylormade rescue-mid with 6.0 Rifle flighted.
Callaway 3-PW X-16 Pro series with 6.0 Rifle flighted.
Cleveland 56+60RTG/Custom 34" Yes! Sophia/Pro-V1syershulver1@msn.co.uk


muskegman Great Member

muskegman

Posted
Posted
I'm very impressed that they responded so quickly to your request. I really like the Yes! putter company and they've developed quite a following. Its good to hear that they practice such good customer service.

Jeff

10.5° Callaway FT-iZ Tour

18°, 20°, 23° Adams Idea Pro Prototype Hybrid

4-9 Titleist 690.CB
48° Titleist Vokey Tour Nickel
54°, 58° Titleist Vokey Tour Oil Can

Scotty Cameron NP2, 33"

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muda Well Established Member

muda

Posted
Posted
I've been playing their Sophia putter since the beginning of this season and really like the feel of the blade.

Josh Premuda
www.thesandtrap.com

Driver Titleist 905T 8.5 degrees
Ping I2 3-wood 14 degreesTitleist 503.H hybrid 22 degreesTitleist DCI 962 3-9 6.5 Rifle shaftTitleist Vokey Oil Can wedges 48, 58 degreesScratch Golf 3x Black Wedge 54 degreesBig Oak Putter, T'ville 34"

Awards, Achievements, and Accolades
1

sevenfourate Well Established Member

sevenfourate

Posted
  • Author
Posted
Muda - i really like the look of the sophia.It was going to be my first choice but my local stockist didnt have one in,and as blades are so unpopular over her i dint want them to get on in specially.I think come high-summer and good greens i shall get one for a second putter.


Just to say that the custom fitted putter arrived in 4 days inc a weekend AND a bank-holiday,AND they gave me three different headcovers and about half a dozen grips as "compensation".

Awesome aftersales in the end.

10.5 deg Titleist 905T.S-flex Graph-design purple ice.
TaylorMade 200 3wood.S-flex Graph-design purple ice.
19 deg Taylormade rescue-mid with 6.0 Rifle flighted.
Callaway 3-PW X-16 Pro series with 6.0 Rifle flighted.
Cleveland 56+60RTG/Custom 34" Yes! Sophia/Pro-V1syershulver1@msn.co.uk


Note: This thread is 7707 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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