I always trusted taylormade until they refused to replace a cracked R 11 driver.. Its in warranty but they refuse to replace it.
i've had a similar experience as the previous poster. i did purchase my club through a pro-shop, though, and i returned it through the course. while TM was sending a new club, i used the defective club until the new one came.
if you purchased the club through a retail store, i would suggest taking it back to them.
Kudus to you for coming back and retracting your assertion. Alot of people would have just left the condemning post and moved on.