Callaway Customer Service: Busted 2yr. old FT-3

[erova]

hey guys,

so last week i'm teeing off on Aviara's 7th hole-- a downhill bomb and gouger so I naturally whip out my trusty Callaway Fusion FT-3 I picked up 2 years ago.

well somehow the tungsten weight snaps off inside the driver and I think I'm completely F'd. I start wondering if I should just buy another FT-3, try to find a discount on another big stick from tgw.com or what, but I have a trip to Sawgrass next week so I have to act fast.

when i get back to the east coast, i take the driver to the local golf shop just to confirm i'm cooked and have to pony up for a new club and find out Callaway will still honor the warranty after two years and how ever many rounds I've played. the clerk hangs up the phone and says i've got a new FT-5 on the way and will be here in a couple days.

now that's customer service--i'll never ever think about buying a knockoff with service like that...

[AnalogAG]

That's cool!

I like all the Callaway stuff except the irons! I will defiitely consider them when I think of new equipment again!

Edit:
I just started browsing your fotos! Thanks for sharing! It must have cost you a fortune to play all those nice courses!

[azflying]

Callaway customer service is second-to-none. I ordered a set of irons then changed my swing at the recommendation of an instructor. The Fusion Wide Soles I bought can not be bent so they sent me a completely new set of irons with the proper specs on a on-time replacement. Now they play great, I love those guys.