Custom orders from Callaway

[JYB]

I ordered an Odyssey putter from their website (shop.callawaygolf.com) and they still haven't responded with any kind of time frame on when the club will be delivered. Has anyone ordered from them and know how long these things take?

[Wisco-Kid]

I have not ordered from their website, but I have dealt with customer service regarding a driver that they were replacing for me. Try calling this number and ask for customer service. I am positive they can help you out, some of the best customer service out there in my opinion.
1-866-834-6532

[JYB]

wow, my opinion on Callaway has changed since calling that line! They were awesome and told me straight up that the putter is shipping in four days. Lol, it only took me about 2 minutes on the phone, the best customer service experience i've ever had!

[Wisco-Kid]

Yeah I know they are awesome! It changed my opinion of the Callaway company!

[shortgame85]

Yeah I know they are awesome! It changed my opinion of the Callaway company!

Indeed, my experience with the Callaway customer service department mirrors yours. They are among the very best in this department, in my opinion.

[mustangbryk]

had my 2 ball putter in 7 days from callaway.

[JYB]

after one month exactly, they just shipped my custom 36.5" Mini Marxman. I called several times but they were very helpful each and every time. Kudos.

[Fastrack]

after one month exactly, they just shipped my custom 36.5" Mini Marxman. I called several times but they were very helpful each and every time. Kudos.

Was that the time frame you were told?

[JYB]

it took a month and i was told 1-2 weeks. however, customer service was very cooperative and believe it or not, callaway is now my sponsor for golf!!!! (i'm joking).

in all seriousness though, they made a mistake on the website when they listed the custom mini-marxman's and sabertooths as 1-2 weeks whereas it was really 3-4. No big deal.

[Fastrack]

Enjoy your new toy