Odyssey/Callaway Customer Service

[Jrwatkins7]

I've seen several threads praising their customer service, and just though I'd add another.  Maybe it's for my local golf shop, too.  I bought a "used"  2Ball Fang stroke lab putter on CallawayGolfPreowned.com  (btw- they're pretty darn good too!)  in Jan 2020. The insert on the putter face just came loose last week.  😠  After reading a lot of comments that "if it was over 2 years old, you may be out of luck" I went into my local golf shop and they initially told me the same. Then he said - "We'll try and send it in and see what happens".  They sent out a new OG 2Ball stroke lab putter, basically immediately (7 days!)  I'm happy, and feel almost guilty that I just got a $269 new putter for free to replace the one I bought used for $141. almost 2 1//2 years ago.  Hope I can roll this one as well as the old one!  🤞

[Double Mocha Man]

35 minutes ago, Jrwatkins7 said:

I've seen several threads praising their customer service, and just though I'd add another.  Maybe it's for my local golf shop, too.  I bought a "used"  2Ball Fang stroke lab putter on CallawayGolfPreowned.com  (btw- they're pretty darn good too!)  in Jan 2020. The insert on the putter face just came loose last week.  😠  After reading a lot of comments that "if it was over 2 years old, you may be out of luck" I went into my local golf shop and they initially told me the same. Then he said - "We'll try and send it in and see what happens".  They sent out a new OG 2Ball stroke lab putter, basically immediately (7 days!)  I'm happy, and feel almost guilty that I just got a $269 new putter for free to replace the one I bought used for $141. almost 2 1//2 years ago.  Hope I can roll this one as well as the old one!  🤞

That's commendable, but why would they send you a different style putter?  And not make the repair on the old one?  I'm sorry, if I send in my successful Odyssey putter, I want my Odyssey putter back... I don't even want a Scotty Cameron replacement.

[Jrwatkins7]

29 minutes ago, Double Mocha Man said:

That's commendable, but why would they send you a different style putter?  And not make the repair on the old one?  I'm sorry, if I send in my successful Odyssey putter, I want my Odyssey putter back... I don't even want a Scotty Cameron replacement.

The guy at the golf store said that is what they would typically do. I think it is the easier fix for an abundance of customers.  If I don't end up liking this new one, I will sell it and be able to buy a used putter like my old one, and still come out ahead.  From what I have heard the "micro hinge" inserts coming loose on that year of putters was pretty common.  The newer putters have gone back to what look like their original plain white solid insert.

[Double Mocha Man]

27 minutes ago, Jrwatkins7 said:

The guy at the golf store said that is what they would typically do. I think it is the easier fix for an abundance of customers.  If I don't end up liking this new one, I will sell it and be able to buy a used putter like my old one, and still come out ahead.  From what I have heard the "micro hinge" inserts coming loose on that year of putters was pretty common.  The newer putters have gone back to what look like their original plain white solid insert.

That is so ironic.  One of the micro hinges broke off my Odyssey putter about a year ago and I've been putting very well ever since.  And it's exactly in the spot I make contact with the ball.  I've told a few golf friends and they jokingly say I am cheating.