Praise for a golf company

[G10_Jamie]

Yesterday before playing I took my bag out of the car and went to get the cart. As I was getting in the cart, someone backed out of the space across from my SUV and knocked my bag over. The jerk took off. I looked at the clubs and everything looked ok but on my first drive my new Callaway driver, an FT-5, snapped about ten inches from the hosel. I was bummed, but played pretty good with my 3w and shot a 85.
After my round I went to my golf shop to see if they could reshaft my driver and how long would it take. I was not looking for a freebie as it was my fault.
My sales guy said he would call Callaway and talk to them for me. I was very surprised that after the rep verified the serial number she informed my guy they would over night a brand new FT-5 to me. FREE of CHARGE!

Callaway has earned a customer for life. I am still very much on cloud 9 as I thought that I was going to be out 100 bucks or so for the shaft and labor.
Callaway went above and beyond in my book and I just wanted to share.
I am in no way associated with them other than playing one of their clubs. My irons and putter are both Ping.

Jamie

[FlopShotArtist]

Yep, a lot of threads on here praising Callaway's customer service. When it's time for a new club, and it's a debate between ____ and Callaway - I'm picking Callaway.

[obsessedgolfer]

that is really nice of them i wish taylormade could do something like that becase the head of my r7 460 snapped of and bounced on the cart path, taylormade said it would replace the shaft but not th clubhead, (the club head has a rattle and is chipped really badly afetr bouncing on the cart path).

[FlopShotArtist]

that is really nice of them i wish taylormade could do something like that becase the head of my r7 460 snapped of and bounced on the cart path, taylormade said it would replace the shaft but not th clubhead, (the club head has a rattle and is chipped really badly afetr bouncing on the cart path).

Why the h e l l would you buy another TM driver after that??

[obsessedgolfer]

because i just love the feel and preformance of taylormade clubs.

[shortgame85]

Yesterday before playing I took my bag out of the car and went to get the cart. As I was getting in the cart, someone backed out of the space across from my SUV and knocked my bag over. The jerk took off. I looked at the clubs and everything looked ok but on my first drive my new Callaway driver, an FT-5, snapped about ten inches from the hosel. I was bummed, but played pretty good with my 3w and shot a 85.

My experiences with Callaway's customer service department mirror yours. They are masters at satisfying customers and that fact is a result of superior training by their company.

I am in sales and marketing and it is hard to impress me, but let me tell you that on three separate occassions, Callaway's customer service reps exceeded my expectations. In this regard, they are among the very best in their industry and they deserve every accolade.

[scooterguitar]

That is awesome! Stories like that lead to a long lived relationship with all that hear it.
Great news!

[Bourbon and Coke]

I had a similar experience. Callaway, likewise, has earned a customer for life in me.

http://thesandtrap.com/forum/showthread.php?t=14696

[G10_Jamie]

I am very happy, the driver selection process was difficult one for me and I feel that this helps cement the notion that I made the correct choice. I am also glad I went to a small local shop vs going through an internet company. I use the net for many things but the few bucks I would have saved is not worth the grief of dealing with the issue myself.

Jamie

[Dub]

That is super service.

Thanks for posting this.

[Ghetto P]

I had a couple BB07 fw's last year and I called Callaway seeing if they had some other type of head covers I could buy from them that weren't so foo foo. They sent me two full sets of headcovers for free.

They have excellent customer service.

[G10_Jamie]

Just got back from the golf shop as they just got my new driver in.
Perfect replacement.
Only concern was that I wish it would have came in the morning as today was beautiful, 85 and sunny, which for August around here is a delight in itself and I now don't have time to even hit a bucket of balls as I am off to the City to catch Amos Lee in concert.

Jamie

[Andyonfire]

taylormade has done the same with my driver when i snapped it at teh grip.
new driver, new shaft. updated technology. free of charge.

[mjgraniero]

Mizuno did the same for me in a situation that was probably my fault. About 10 years ago I purchased forged T-Zoid Pro irons and used neoprene iron covers from the start. Within the first two months I had rust in the grooves. Mizuno said it was probably due to the iron covers trapping moisture but they replaced all the heads anyway. THey were really understanding about the whole situation.