Callaway customer service are aces

[flap]

During Tuesdays round the Medalion on the bottom of my FT-3 went missing and I was staring at 2 small holes in a decent size empty space on the bottom of my driver.Well Since Iam leaving for Myrtle on Sunday I thought I was screwed royaly.When I got home I called Callaway in California and they told me they would guarantee 2nd night delivery for free!!!Just now UPS was at the door and Wa La no more missing medalion and I can go to Myrtle Happy.Thank You Missy Ferguson and Callaway customer service.

[Mikey]

I have always heard good things about their customer service.

Glad to hear it worked out for you.

[Doctorfro]

I don't get it. I had same thing happen and it took over two weeks turnaround to send them my club and wait for it to come back. When I finally get it it's scratched up and has an annoying rattling sound (something stuck inside). Everyone else I hear has this great story about quick turnaround or in some cases getting upgraded equipment.

For me, love their products, not so happy with their service.

[Wisconsin Golfer]

I am a fan big time. Every time that I have called customer service, ordered pre-owned clubs, any problems or promotions, they have been top notch.

[Harry Longshanks]

I heard my first bad experience with Callaway recently.

A friend of mine received a Callaway driver as a birthday present from a family member. Except my friend had just bought a new (non-Callaway) driver after a fitting.

The family member had purchased the club directly from Callaway, so my friend called Callaway about a return, and explained the circumstances.

Even though the driver had never been out of the original box , Callaway refused. They said that more than 30 days had passed since the purchase. They also gave some lame excuse about how the price of the driver had dropped since the purchase. Maybe that would make sense if the driver had been purchased from a retail source and there was the potential for people to try to return or exchange a discounted item for full price credit - but in this case, Callaway sold the driver, so they know exactly what price was when it was sold.

That's just bad business in my opinion. How many people will buy clubs a gifts if they find out that the clubs may not be easily returned even when brand new and unused?

Interestingly, my friend also just bought Callaway irons after the fitting. I wonder if Callaway just ostracized a previously happy customer...