iTunes help for please

[Ben]

So I was downloading a few songs last night when my laptop decided to go to sleep for the night. Its working again now but when I go to my iTunes' purchased list only one of the three songs are listed. I've been charged for the other two songs but I don't know how to retrieve them. What do i do?!?

[joshiemac25]

Ben,

If you are on a Mac, open iTunes and then click on Store in the menubar and then click on Check for Available Downloads in the drop down box. It should be similar on a PC.

Josh

[Ben]

Found that, but it shows that they are purchased and downloaded... I just noticed I can report a problem in the purchase history. So we'll see what happens.

[Slammin' Sam]

Good luck with that. I had this same problem once and iTunes would not allow a "re-download" of the song or give me credit.

[iacas]

Good luck with that. I had this same problem once and iTunes would not allow a "re-download" of the song or give me credit.

That's odd, considering I've never had a problem in the two times I've had to re-download, and the iTunes folks will, once a year or so, let you re-download your ENTIRE library if you can tell them a sob story about your computer dying and your backup burning or something.

[Ben]

Good luck with that. I had this same problem once and iTunes would not allow a "re-download" of the song or give me credit.

Your well wishes worked. I already got a reply back from apple. They told me to retrace my steps checking my Available Downloads. When I logged in the downloads started immediately.