Is thegolfmat.net a fraud ?

[Tical1969]

Dear Members,

I have bought a product (golf Radar) on this site : https://www.thegolfmat.net a month and a half ago. (December 16)

After more than 15 days when i got the Internet site, my statut is "pending".

I sent two emails so far, one to the golfmat at info@thegolfmat.net and one to jon.leven@ngpsales.com

with no response at all.

No information about "when" would i receive receive the product or why it took so long...

So i wanted to know if i am the only person being in this situation or did anybody bought

products to this site with positive results?

Best regards to all golfers

Alexander.

[Zeph]

I ordered The Golf Mat from thegolfmat.net in March 2010. After many e-mails from me, I got an answer from ngpshipping@gmail.com, an address I found on the internet somewhere I think. They apologized and asked if I would like to proceed with the order or cancel, I told them I wanted to cancel it. That was the last I heard from anyone. I tried telephoning Jon Leven on a couple of phone numbers, I sent multiple e-mails to all e-mail addresses I could find, but no word. In September I contacted my bank to see if it was possible to get a money refund. The usual time limit was passed, but with orders from across the world, they made exceptions, but couldn't guarantee anything. Some weeks later I got an e-mail from the credit card company confirming a full refund of my money. I consider myself a victim of fraud and swindle, having anything to do with this company or any of their products in the future is completely out of question. I would recommend everyone else doing the same, but this is of course a little late in your case. I do hope you will have better luck than me, but I'm afraid I can't give you any comfort in this situation.

[jamo]

Ouch. The website looks pretty legitimate too.

[Tical1969]

Dear Zeph

Thank you very much for your reply

It helps a lot, even if so far i know now ti is going to be very difficult to get the product or money back.

So maybe it is not really a "fraud", but something in between (incompetent maybe ?).

I will try to go further and let you know.

Best regards.

[Tical1969]

Dear ZEPH

I have follow your advice and sent an Email to   ngpshipping@gmail.com

But no answer yet.

I tried the 888 number, but i can't get anybody on the phone (ring tone busy...maybe because i am outside USA and tool free numbers will not work).

Regards.

Alexander.

[Clambake]

A quick check of the BBB shows they are not accredited and were given an "F" rating. http://www.bbb.org/atlanta/business-reviews/golf-equipment-and-supplies-wholesale-and-manufacturers/national-golf-products-in-kennesaw-ga-20000230

The Golf Mat is listed for sale at Amazon but they say "Unavailable" and don't know if or when they will become available.

Here's their local phone number; perhaps they'll answer it if they aren't picking up on the toll free line: (770) 794-8222

Not looking real good for them - I'd alert my credit card company and refuse any charges.

[Tical1969]

Dear Mr Clambake,

I tried to call this number but it is disconnected right now (automate voice disc) ... waou i think  i am in a bad position to

get the product or to be refund :o)

Bye bye XMAS present.

Thank you very much for your help.

[Golden]

I don't know if they have some kinds of problem right now but I did order it a couple of years ago and received the mat (still working pretty good).

best of luck.

[TheGeekGolfer]

I thought they were legit.  One of the ranges I go to has some of their hitting stalls with these mats.

Slightly off-topic. I can't stand them!  They are worse than standard range mats in terms of feedback.  Every shot feels like you nailed it and goes about 10 yds further than normal (due to a trampoline effect).  I think these are better, http://www.truestrike.com/ or these ( http://www.realfeelgolfmats.com/ ).