Threads of R11 1 gram weight break off in clubhead

[dhanson]

I was flip-flopping the adjustable weights in my R11 and as I was tightening the 1gram weight, the threads snapped off in the head of the driver without the wrench making the clicking noise.

The instruction manual reads:

"Installing MWT Carridges

To install an MWT cartridge into an MWT cartridge port, inset the cartridge into the port and use the TaylorMade torque wrench to rotate the cartridge clockwise until the wrench emits an audible click, indicating that the cartridge is firmly in place. (MWT cartridges are designed to remain secure when tightened to a specific torque)."

I sent an inquiring via the "Contact Us" link at the bottom of TaylorMade's site and will be calling in the morning trying to figure out whether this will be covered under their warranty or not. Has anyone had any experience with TaylorMade's customer service? What are my chances of getting this replaced?

If this matters: The club was purchased from a local pro-shop at a local course. Been in use for 2 rounds (purchased 3 days ago).

[jwsimoninc]

this happened to me this evening.  the 1 gram weight broke.  the threads are still in the club and i have the rest of the weight.  I imagine I could drill out the threads.  did you have any luck with TM when you inquired?  I'm taking the club back to golf galaxy tomorrow to see what they say

[dhanson]

yes, i did have success. i called TMaG the next day, and they told me to take the club back to the pro shop. the head pro gave them a call, gave them the serial number, ect. after that, the head pro told me to keep the driver until the new one came. i think it took 2 days for the new one to arrive (shaft and all, plus a new wrench). i didn't pay S&H;, either.

[JohnnyB]

I actually had a weight strip out part of my weight port on my R11.  However, I bought the driver on ebay, I did register it on TaylorMade's website but I think I am SOL.   Anyone know if there are options?  I am gonna contact Taylor Made tomorrow about this.  I still can't believe it happened....

[motteler621]

Originally Posted by JohnnyB

I actually had a weight strip out part of my weight port on my R11.  However, I bought the driver on ebay, I did register it on TaylorMade's website but I think I am SOL.   Anyone know if there are options?  I am gonna contact Taylor Made tomorrow about this.  I still can't believe it happened....

as long as the club isnt a fake you should be good. Taylormade is good with warranty stuff

[namkrats]

Same thing happened to me tonight. Luckily I am going to Golftown tomorrow to regrip my clubs and will enquire about this issue

[Jmdmbike]

I wonder about all the adjustable technology in golf clubs and frankly am surpised there aren't more of these kind of problems. My son has the Titleist 910D / 910F and has to be very careful when adjusting the clubs so the threads don't get damaged. As long as the manufacturers support with good customer service and replace clubs that get damaged in this way.