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Customer Service Question?

Bflem55

By Bflem55
in Golf Talk

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Note: This thread is 5193 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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Bflem55 Member

Bflem55

Posted
Posted

Just a question here I am not going to go into the whole story, but I had a absolute horrible expierence with a Callaway Representitive.  Long story short it was bad enough to email the higer ups about the situation.  Less than 24 hours later I get a return phone call back from one of the higer ups at Callaway.  He spoke with me for over 30 min. he asked me "what can we do for you to get your business back?"  I havent been in this situation so I paused then he said Ill let you think about it and call you back on Monday.  My question is I am not the person to take free items, but should I say I want something ?  The higher ups are saying they are very upset about the situation I had.  Does Callaway generally do stuff like this?


Harmonious Great Member

Harmonious

Posted
Posted

Callaway is a standup company.  Look what happened with their uPro GPS problem.  They provided new units. Without knowing exactly how you were "wronged", it's impossible to say what would be an agreeable settlement.  For example, if the Callaway rep was just being rude, in your opinion,  it probably won't fly for you to request a new set of clubs and a new golf bag.

When you talk to the guy on Monday, just ask what he would suggest.  Chances are, he will offer you more than you might think, and you won't come off as just a jerk who just wants free stuff.


Bflem55 Member

Bflem55

Posted
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Posted

Thats what I was thinking because I didnt send the letter to try to get something for free. I sent it just so they would know that this one reps. behavior was absolutely unacceptable and just plain unbelievable on two seperate occasions.


TourSpoon Super Member

TourSpoon

Posted
Posted

Hey, can you pm me a number to talk to someone over there at Cally? I have an unresolved issue that I need some help with. Thanks.

Callaway AI Smoke TD Max 10.5* | Cobra Big Tour 15.5* | Rad Tour 18.5* | Titleist U500 4i | T100 5-P | Vokey 50/8* F, 54/10* S,  58/10* S | Scotty Cameron Squareback 1


Doctorfro Great Member

Doctorfro

Posted
Posted

You know, I've heard all sorts of things with regards to Callaway.  People sing their praises or, if they are like me, they have bad experiences.   I don't know if I would ask for free stuff because that just runs the price up for the rest of us as they have to pay for it somehow (that is, if everyone were to do that all the time).  But I'm like you in that I like to let them know when someone has screwed up.  When you pay the amount of $$$ we do for equipment, they should be making us happy.  BTW, I don't have any Callaway products in my bag anymore.  Original Big Bertha was the best thing they ever did.


 


Note: This thread is 5193 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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