Golfsmith.com won't answer my requests

[Zeph]

Hi!

I live in Norway and with the low $ these days I figured I'd shop some clubs and equipment from USA.

Some friends of mine has used Golfsmith.com and I figured I'd give it a try. Nice selection and good prices, so I gave it a go.

A pair of shoes I ordered couldn't be shipped, so I had to pick another pair. Fair enough, I replied with a new pair. Then I thought about the price which would be wrong. A club was also set down $100 the day after my order, so I asked to cancel the entire order.

That was 3 weeks ago, since then I haven't heard anything from Golfsmith, other then advertisement e-mails. I sent a new request 3-4 days ago, but no reply so far.

I don't know if the order is still active, canceled, sent or delayed. I can't get the order tracking to work either.

Has anyone experienced problems with Golfsmith (online) like this before? If my order is canceled, I'm probably going to choose another store. The most important thing when shopping online, especially from another country, is the customer service. I'm not happy with Golfsmith so far.

If anyone got tips on other webshops in USA which ships to Europe that I could check out, I would be most grateful.

If there are other forums or places to seek information about this curent issue, please let me know. :)

[joshtpa]

Never had any problem with them at all. In store or online. But I am confused. You said you cancelled your order. If there is a huge problem you can always call. I know it can be a hassle for these things, but lets face it, sometimes thats the price we pay to save some money.

[Surefire]

I have bought stuff from Golfsmith with no problems (I am in the UK).

However when I have bought big items like clubs I usually have them shipped to the US and then I pick them up from there.

I wouldn't give up on Golfsmith even if you do cancel your order. Like Josh mentioned you should give them a call. I've had to do this a couple of times and have got more information from speaking to people then from the website or emails.

If you are really worried, you could contact your credit card company and explain the situation to them. They are usually able to sort it out.