I love Cobra drivers but ....

[shakogolfer78]

Last summer I was playing a round with a few friends from the golf team when I let my friend try out my Cobra Speed Pro X driver. He took a swing, and on the downswing I heard a loud crack. The shaft splintered in half and was dangling by a few graphite fibers. The funny part was that he didn't even hit the ground and hit the ball a good 265 in the middle of the fairway. I then proceeded to send the club back to Cobra to get reshafted at no cost because it was a manufacturing error. I didn't even have the club for more than six months. After three weeks of waiting, I got my driver back and played a few rounds with it and something felt a little off. They actually put a fairway wood shaft in my driver! I was wondering what would the difference be between the two, and if this has happened to anybody else.

[microcrayfish]

I wouldn't even bother trying to play with it anymore with the wrong shaft in it. Send it back and make them put the same type of shaft as you originally had in it. There's no excuse for them not to put the right shaft in and if they don't have any in stock get them to give you your money back. You payed for a driver with a particular shaft and that's what you should get.

[LBlack14]

Explain more please.

[shakogolfer78]

well the point of the story is that I had a great driver until the shaft broke, and Cobra shipped it back to me with a fairway wood shaft.

[RocketSauce]

wow, i cant believe they would make that kind of mistake!

[Laxplayer201092]

Does it say fairway anywhere on the shaft?

[shakogolfer78]

yea its says FAIRWAY right under the Speeder

[LBlack14]

Call 'em and tell 'em. They should make it right.

[Iowa Hawkeye]

They should compensate you somehow for the extra time this will take.

[LBlack14]

I wouldn't get greedy, I'd be just be happy to have the error corrected.

[Norm3333]

I wouldn't get greedy, I'd be just be happy to have the error corrected.

Excellent advice. Why do we think we are entitled to compensation when anything goes wrong?

[RocketSauce]

Excellent advice. Why do we think we are entitled to compensation when anything goes wrong?

exactly the way i feel too....

[clearwaterms]

if anything, ask if they will send you another (possibly refurb'd) driver and put a hold on a credit card, removing the hold when they get your driver back.

If not, ask if they will send you just the shaft and see how much it would be to have a club fitter swap them for you. For the $15, it will mean that you don't lose the ability to play your club for the week plus it might take them to correct the problem.

[Laxplayer201092]

Excellent advice. Why do we think we are entitled to compensation when anything goes wrong?

Because when you pay for a product you should get what you payed for.

[Dpricenator]

They should compensate you somehow for the extra time this will take.

I wouldn't get greedy, I'd be just be happy to have the error corrected.

Excellent advice. Why do we think we are entitled to compensation when anything goes wrong?

I agree with all of you. Do i think he deserves a new set of irons for the mistake, NO. But a hat, or shirt would be a nice gessture. He'll be without a driver for a month more now, due to thier mistake. Is he entitled to some form of compensation?...NO, but it sure would help satisfy a customer. And then when he comes back here and says how great thier CS is, they might gain a customer or two.

[jhawker23]

My take, although no one cares, is that Cobra has only made one mistake, the wrong replacement shaft. The shaft manufacturer created the problem and with anything mass produced there will be a defect in one of thousands produced.

I like the last take on it, a hat or shirt as a goodwill gesture, but I would never expect a company to compensate for an honest mistake. Although, it's rediculously frustrating.

I'm curious to hear how it turns out, my guess would be that they will be somewhat flexible in how you'd like to handle it as far as sending you a shaft, but I wouldn't expect any further help if there is a problem as it is no longer "their" manufactured club.

Let us know what happens.

[kfowler]

My take, although no one cares, is that Cobra has only made one mistake, the wrong replacement shaft. The shaft manufacturer created the problem and with anything mass produced there will be a defect in one of thousands produced.

I kind of disagree with you here. If your car breaks down, do you complain about the manufacturer or the parts supplier. Most people will bad mouth the manufacturer.

To give a comparison, I've got a problem with my uPro GPS. I call customer service and they 2-day Air ship me a brand new unit. That's pretty good.

[jhawker23]

I kind of disagree with you here. If your car breaks down, do you complain about the manufacturer or the parts supplier. Most people will bad mouth the manufacturer.

Yes, I would complain about the parts supplier because we'd be talking about a part with the particular company's name written in big letters on it and they'd have their own market. Car owners would be talking about that particular part, maybe even include details about it in their signatures on forums... like people do with their shafts. We're not talking about some ball bearing made in Canada.

If we want to equate this to a car part we can... so if you had new tires on your car, you'd be mad at Audi when a supposed state of the art Bridgestone tire blew and left you on the side of the road?