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Warranty on shaft break?

Slice of Life
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Slice of Life Great Member

Slice of Life

Well, about a month ago I picked up a new TaylorMade RBZ Stage II driver brand new from Dick's. Fast forward to today, and the shaft broke as the hosel .

Besides a couple paint chips missing from the club rolling on concrete after the break, it looks pretty clear that the club was not misused.

What's the protocol on this?

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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Motley01 Great Member

Motley01

Take it back! They should give you a new driver. Just make sure you bring the receipt.

Driver: Callaway Big Bertha 10.5* 

3WD:  Callaway Big Bertha 15* / X2 Hot H4 Hybrid
Irons:  Callaway Apex 4-PW Project X 5.5 shafts

Wedges: Callaway MackDaddy 2  52/58
Putter: Odyessey Metal X Milled 1

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Slice of Life Great Member

Slice of Life

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Originally Posted by Motley01

Take it back! They should give you a new driver. Just make sure you bring the receipt.

Yeah, I gotta find that...if not, I think they can look it up, or it's on my advantage count.

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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rehmwa Super Member

rehmwa

I bought a Nike VR Pro last summer on clearance at Dick's.  The shaft broke at the hosel two weeks ago.

I went to Dick's and asked the pro there to help me work with Nike to get it fixed.

He got on the phone with Nike right away and did everything for me. He didn't even ask for proof I bought it there.

They'll fix it free and work it through Dick's.

I'd expect you would get the same service.

Bill - 

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Slice of Life Great Member

Slice of Life

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Originally Posted by rehmwa

I bought a Nike VR Pro last summer on clearance at Dick's.  The shaft broke at the hosel two weeks ago.

I went to Dick's and asked the pro there to help me work with Nike to get it fixed.

He got on the phone with Nike right away and did everything for me. He didn't even ask for proof I bought it there.

They'll fix it free and work it through Dick's.

I'd expect you would get the same service.

Good to hear. I was thinking I needed to go out and buy a new shaft. This is great news.

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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Motley01 Great Member

Motley01

Ya I can recall, about 10 years ago. I had a brand new Taylormade driver. It broke at the hosel. And it was replaced with a brand new one, from the retailer I bought it from. They should give you a new one on the spot, and they will deal with returning it to Taylormade for RMA.

Driver: Callaway Big Bertha 10.5* 

3WD:  Callaway Big Bertha 15* / X2 Hot H4 Hybrid
Irons:  Callaway Apex 4-PW Project X 5.5 shafts

Wedges: Callaway MackDaddy 2  52/58
Putter: Odyessey Metal X Milled 1

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Slice of Life Great Member

Slice of Life

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Originally Posted by Motley01

Ya I can recall, about 10 years ago. I had a brand new Taylormade driver. It broke at the hosel. And it was replaced with a brand new one, from the retailer I bought it from. They should give you a new one on the spot, and they will deal with returning it to Taylormade for RMA.

I wish. Returned it and have been waiting to hear back. Driverless for the time being.

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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rehmwa Super Member

rehmwa

Originally Posted by Slice of Life

I wish. Returned it and have been waiting to hear back. Driverless for the time being.

Good luck - it only took about a week for mine, couldn't be happier with it.

Bill - 

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Slice of Life Great Member

Slice of Life

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Originally Posted by rehmwa

Good luck - it only took about a week for mine, couldn't be happier with it.

Thanks. Hopefully I get a replacement and not just a reshaft, head got a couple dings on it after flying through the air.

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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rehmwa Super Member

rehmwa

Originally Posted by Slice of Life

Thanks. Hopefully I get a replacement and not just a reshaft, head got a couple dings on it after flying through the air.


I got a reshaft only.  They recycled the same grip, apparently.  same head, same fittings.  But the shaft was a clear upgrade to a nicer type (maybe I got lucky, it clearly was a better fit to my swing).

Bill - 

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clearwaterms Great Member

clearwaterms

Originally Posted by Slice of Life

Thanks. Hopefully I get a replacement and not just a reshaft, head got a couple dings on it after flying through the air.


i would have made that known at the time of purchase.  I don't think it is unfair to ask that they provide a replacement head considering it is less than a month old and the original was damaged as a result of the club failure.

In my bag:

some golf clubs

a few golf balls

a bag of tee's some already broken the rest soon to be

a snickers wrapper (if you have seen me play, you would know you are not going anywhere for a while)

and an empty bottle of water

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Slice of Life Great Member

Slice of Life

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Originally Posted by clearwaterms

i would have made that known at the time of purchase.  I don't think it is unfair to ask that they provide a replacement head considering it is less than a month old and the original was damaged as a result of the club failure.

I tried my best. I was dealing with a kid and manager that didn't really seem to know what they were doing. The manager did claim that he's seen an unusually high number of TM shaft breaks this year.

Ryan M
 
The Internet Adjustment Formula:
IAD = ( [ADD] * .96 + [EPS] * [1/.12] ) / (1.15)
 
IAD = Internet Adjusted Distance (in yards)
ADD = Actual Driver Distance (in yards)
EPS = E-Penis Size (in inches)
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teamroper60 Great Member

teamroper60

A buddy of mine recently broke the shaft off at the hosel on his 3 day old Adams driver.   He was leaving the next day for a two week vacation, so I don't know if he has gotten a resolution to that yet but I hope Golfsmith exchanges the driver and deals with Adams themselves.

Razr Fit Xtreme 9.5* Matrix Black Tie shaft, Diablo Octane 3 wood 15*, Razr X Hybrid 21*, Razr X 4-SW, Forged Dark Chrome 60* lob wedge, Hex Chrome & Hex Black ball

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Note: This thread is 3943 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

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