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Callaway Customer Servive

boil3rmak3r
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boil3rmak3r Dedicated Member

boil3rmak3r

After a custom fitting, I learned that my clubs/shafts were good, but should be bent 2* flat. I have 2009 Callaway Razr X's (I'm guessing on the year, but know I'm very close). After reading stuff online, I found that most fitters don't like bending these clubs because they are difficult to bend without breaking them. That realization got me into looking into knew clubs and the excitement of potentially getting new sticks took over. Man, I love those Apex irons!! Just to check it out, I called Callaway. I was ultra impressed with what I learned. If I send my clubs to them (which I did today), they would bend them and ship them back - FREE OF CHARGE! I couldn't believe it. All I am paying is the $34 to Fed Ex the clubs to them. Maybe all manufacturers do this for free? I don't know, but Callaway definitely earned a bunch of customer appreciation points from me! If you have clubs and shafts that fit you well, but the lie angle is off, check with the club manufacturer. It might be really cheap to get the change made.
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mvmac Incredible Member

mvmac

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Maybe all manufacturers do this for free? I don't know, but Callaway definitely earned a bunch of customer appreciation points from me!

To my knowledge, no

Mike McLoughlin

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LBlack14 Great Member

LBlack14

PING & Adams have in the past. $34 FedEx from where to where? Sounds pretty steep to me. FedEx Ground?

:tmade: R15 14* Matrix Black Tie 7m3

:adams: Speedline Super S 3w & 5w Matrix Radix HD S VI

:callaway: X-12 4-PW Memphis 10

IONNOVEX  Type S GDT 50*, 54* & 62* Mitsubishi Rayon Kuro Kage Black 80ir

:odyssey: Tri-Ball SRT

-Landon

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boil3rmak3r Dedicated Member

boil3rmak3r

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PING & Adams have in the past. $34 FedEx from where to where? Sounds pretty steep to me. FedEx Ground?

I just went to my town's FedEx store. They are shipping from Central Indiana to California. I didn't even think about checking other places as I had NO idea what the cost would be and $34 seemed reasonable. I guess I'll check around if I ever have to do something like that again...

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LBlack14 Great Member

LBlack14

I just went to my town's FedEx store. They are shipping from Central Indiana to California. I didn't even think about checking other places as I had NO idea what the cost would be and $34 seemed reasonable. I guess I'll check around if I ever have to do something like that again...

Reason I ask is that I ONLY use FedEx Ground to ship irons and it's never more than $15-$17 from here (Ohio) to anywhere in the country. (lower 48) They're the cheapest for shipping iron sets and that price sounds double.

:tmade: R15 14* Matrix Black Tie 7m3

:adams: Speedline Super S 3w & 5w Matrix Radix HD S VI

:callaway: X-12 4-PW Memphis 10

IONNOVEX  Type S GDT 50*, 54* & 62* Mitsubishi Rayon Kuro Kage Black 80ir

:odyssey: Tri-Ball SRT

-Landon

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SamGray Well Established Member

SamGray

That is great customer service! I know that ping has incredible customer service and can do almost anything under the sun for next to nothing...

Sam Gray

Whats in my :ping: Ping Hoofer Carry Bag?
Driver: :ping: Ping G25 9.5*    Shaft: Graphite Design AD DI 7x
3 Wood: :callaway: Callaway X HOT Pro 3 Deep 14.5       Shaft: Diamana Blue Board 83x
Hybrid: :adams: Adams A12 prototype 20*  Shaft: Aldila Rip NV blue prototype 80x
3 iron--Pitching Wedge: :mizuno: MP-64 irons 1* flat      Shafts: KBS Tour Stiff 
Wedges: :cleveland: 588 Forged 54 degree 12 degree bounce and 61 degree 9 degrees bounce   
Putter: :ping: Ping Karsten 1959 Anser 2

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  • 2 weeks later...
boil3rmak3r Dedicated Member

boil3rmak3r

  • Author

After a custom fitting, I learned that my clubs/shafts were good, but should be bent 2* flat. I have 2009 Callaway Razr X's (I'm guessing on the year, but know I'm very close). After reading stuff online, I found that most fitters don't like bending these clubs because they are difficult to bend without breaking them. That realization got me into looking into knew clubs and the excitement of potentially getting new sticks took over. Man, I love those Apex irons!!

Just to check it out, I called Callaway. I was ultra impressed with what I learned. If I send my clubs to them (which I did today), they would bend them and ship them back - FREE OF CHARGE! I couldn't believe it. All I am paying is the $34 to Fed Ex the clubs to them.

Maybe all manufacturers do this for free? I don't know, but Callaway definitely earned a bunch of customer appreciation points from me!

If you have clubs and shafts that fit you well, but the lie angle is off, check with the club manufacturer. It might be really cheap to get the change made.

I thought I'd provide one last update for this...

I received my clubs back today and the lie angles are much better.  To my surprise, they also regripped the clubs.  I had Winn grips on them before that were right at a year old.  The grips they put on were the exact same grips as I had before.  So, when I regrip this year, I'll just have to do my driver, 3 wood, 3hybrid, SW, and LW.

From what I can tell online, Callaway owns Winn.  I wonder if they would have regripped the clubs if I would have had a different brand grip on them?

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