Well it happened again...

[DeadMan]

That is a lot of wear and tear on a club you've had for only 2 years. It is possible you've just hit it so much that the face caved in? I've never seen it happen in person, but I know tour pros will crack the faces of their fairway woods and drivers occasionally. 

[MasonAsher2014]

Just now, DeadMan said:

That is a lot of wear and tear on a club you've had for only 2 years. It is possible you've just hit it so much that the face caved in? I've never seen it happen in person, but I know tour pros will crack the faces of their fairway woods and drivers occasionally. 

Yes I think the face was weak already though. I got it coming into college and really just used it off the tee. Never had or seen it before. 

[70sSanO]

10 hours ago, MasonAsher2014 said:

I called customer service again told me to go to Dicks for help but if I did not have a receipt I would be SOL. Who saves receipts from clubs? I am starting now. So, I browsed the intrawebs and found the key accounts rep email and emailed him. He has been very helpful especially after I voiced my displeasure. He wanted to know a course near me to go through and I gave him the name of the club I work at. He said he would call them tomorrow and organize a replacement through them if possible. I'm looking forward to what comes of this. After multiple calls I'm excited someone will help.

If you bought it on Dick's rewards program, they may have a record of the purchase against your rewards account.

John

[dave s]

Cracked clubs like yours are something that engineers would like to see.  I worked with Adams as a customer of my company and they want to see any and every club that a customer viewed as 'failed' in any way.  Helps them with design.

I think if you take your 3-wood to any retailer who handles the line, they'd ship it back and get you a new one.  I've done it a few times with clubs that weren't purchased from the retailer I approached.  They gladly took the clubs, shipped them back and called me when replacements arrived.

One guy on my league crushed the face on Ping drivers twice.  After the second was replaced, no questions asked, he sold the brand new replacement driver and went back to TM.

Send 'er back!

dave

[boogielicious]

52 minutes ago, dave s said:

Cracked clubs like yours are something that engineers would like to see.  I worked with Adams as a customer of my company and they want to see any and every club that a customer viewed as 'failed' in any way.  Helps them with design.

I think if you take your 3-wood to any retailer who handles the line, they'd ship it back and get you a new one.  I've done it a few times with clubs that weren't purchased from the retailer I approached.  They gladly took the clubs, shipped them back and called me when replacements arrived.

One guy on my league crushed the face on Ping drivers twice.  After the second was replaced, no questions asked, he sold the brand new replacement driver and went back to TM.

Send 'er back!

dave

Absolutely! It is very hard to diagnose a failure from a picture. We always plead to the customer to send back the product and even provide shipping cost.